ImmigrationLawHelp.org | Helping low-income immigrants find legal helphttp://www.immigrationlawhelp.org/- Example One: ImmigrationLawHelp.org was translated by professional translators, focusing their attentions on the web interface, however the bulk of the data is left untranslated. They also offer a bevy of multimedia content in different languages that is professionally translated, then recorded by a professional native speaker.
.@ImmAdvocates' Matthew Burnett says each project will have unique rqmts. for multilingual support; no single solution. #13NTClang #13NTC
http://ImmigrationLawHelp.org is a hybrid model is translated but bulk of data in English. #13ntclang #13NTC- multimedia has been successful with Spanish-lang population in IL. #13ntclang #13NTC
- CitizenWorks uses multimedia content that requires translation before professional VoiceOver. #13ntclang #13NTC
- Own The Dream project provided support materials for the Spanish-language parents of Dreamers/deferred action youth. #13ntclang #13NTC
- While ImmigrationLawHelp.org offers about 12 languages, the best way to identify the languages to present your information is to use Census information or Google Analytics to identify browser language settings.
- .@ImmAdvocates: use census & other demographic data to identify language groups in the areas you serve. #13NTC #13NTClang
- Research recommendations: Pew, Google Analytics says what a browser's lang settings are, Census Data. #13ntclang #13NTC
- .@ImmAdvocates: review your Google Analytics usage data to identify browser language preferences set by your users. #13NTC #13NTClang
- When working with a translator, ImmigrationLawHelp.org staff recommended that website content managers provide lots of context for the information they are trying to translate, and to use plain English to translate. Also, enlist the assistance of a native speaker to independently review the information.
- Translation resources: Am.Translators Assoc., provide lots of context, use plain English, & review multiple times! #13ntclang #13NTC
- .@ProZcom - 300K freelance translators & translation agencies: http://bit.ly/14i4B5y tSub) dotsub #113NTCan13NTClang
- When designing a website to be translated, be sure to aim for the coding to use the Unicode character set. Further, use text, not images, on buttons, because they cannot be translated. Make sure to leave plenty of room for copy, in case the translated information is longer.
- From a technical perspective, aim for your entire technology stack to use the Unicode character set. #13NTC #13NTClang
- Design considerations: use text not buttons (images can't be translated), make room for copy (some lang are longer), test! #13ntclang #13NTC
- Finally, if you organization is serving multilingual clients ImmigrationLawHelp.org staff recommend that there be an investment in bilingual staff, make sure collateral matches the website and is properly translated, and try experimenting with Google Ads in different languages.
- If building #multilingual content, remember to support multilingual users: hire fluent staff, use Google Translate. #13NTC #13NTClang
- Pro-tips: Make sure multi-lingual support across collateral, experiment with Google ads, advocate for bilingual staff #13ntclang #13NTC
- Illinois Legal Aid | Helping Illinois Residents Solve their Legal Problemshttp://www.illinoislegalaid.org/
- Example two: The Illinois Legal Aid website is a mirrored website, built in English but translated into Spanish with Google Translate's API. Teri Ross embeds the Google Translate API into their CMS to perform the automated translations. An advantage to the API is that there is no need to recode the website, the API will work with the existing HTML/CSS.
Breaking Through Language Barriers with Technology
Session detailing three different models for translating a website into another language, from full human translation, to "machine" translation, to a hybrid model based on crowd-sourcing.
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Sara F. Peralta121 Views
Jill FarrowSara, thank you for these helpful notes and great specific examples. Multilingual audiences are a communications management challenge for many organizations.2013-04-28T15:16:27.157Z
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