@MatthewKnell Hi! I understand that you have some questions about data usage. How can I help? ^DGM
@VZWSupport Hi - I have a new iPad 4G that has Verizon service, but I am unable to view my usage on the device- @VZWSupport I have no way to know how much I've used or when new month begins: http://tgsm.us/HUkKCl l
- Shared a photo that I posted earlier last week when I got the handle wrong.
@VerizonSupport really hard to know how much data I've used since when this is what my iPad account screen looks like pic.twitter.com/88cOEbWAom/88cOEbWA- @MatthewKnell Hi! Please follow instructions provided online http://goo.gl/oyzfu to check usage. Have a wonderful day! ^AC
Cellular Data Account Usage - Apple® iPad® 2 / iPad® 4Ghttp://support.verizonwireless.com/clc/devices/knowledge_base.html?id=40803- @VZWSupport I did. The screenshot I just sent you is what i see instead of usage data.
- @MatthewKnell Is your device on a postpaid account? If so, you can manage by logging into My Verizon with your primary number. ^MSF
- Here I attempted to register for a "My Verizon" account that I didn't previously have to attempt to log in with.
- @VZWSupport tried that. got this. http://yfrog.com/h4dkidp kidp
- Got an error message:"We're sorry, but at this time you cannot register your account for My Verizon. Please access your account information on your device."Exactly. But I can't do that.
- @MatthewKnell We did not receive the screenshot. Please provide us details on what you see instead of the usage. ^DP
- @VZWSupport Click link for screenshot: http://tgsm.us/HUneRk k says "Service Already Active on a sub that can't be managed on this device"
- @MatthewKnell It looks like you are clicking the "register" option instead of the "sign in" option on the My Verizon dropdown. ^JHK
- @VZWSupport I don't have an account. I can't Sign In to an account i don't have. :)
- @MatthewKnell If you don't have an online acct, you will need to register for access. Try this link & go through the process to register.^KH
- @VZWSupport That's what I did. I tried to Register for online access, and I got the error "you cannot register your account for My Verizon"
- @MatthewKnell What are you having difficulties with? Did you attempt to sign in? Do you have a registered My Verizon account currently? ^JHK
- @VZWSupport Here is the complete history of the conversation so far: http://tgsm.us/HUqcFw w
- (Linking to this Storify)
- @MatthewKnell Number displayed on screenshot is for prepaid service. Try Settings>General>Usage. You may need to call number on screen^AC
- @VZWSupport I did that - they said they had a ticket in to fix issue and provide no updates.
- @MatthewKnell Do you have cell phone service with us as well? If so, were you able to register your cell? ^JB
- @MatthewKnell To help me better assist please clarify if your account is prepaid or postpay. If you are unsure please follow and DM #. ^TB
My Verizon Wireless Support Story
Ever since I bought my "new iPad" with Verizon 4G, I've been unable to see the usage screen on the device, so I have no way to tell when my month of data is up, or how much data I've actually used. Here is how Verizon tried to help.
Mark MorrowMatthew, I'm in the same boat with my iPad 3. My initial attempt to activate it on 3/22 resulted in an error and ever since I'm unable to manage it from the...more2012-05-22T09:00:59.453Z
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