Examples of Station Customer Service on Twitter

A continually updated Storify that shows how KCET-TV interacts with viewers and readers.


  1. A viewer from Orange County noted that the broadcast of MI-5 dropped out while she was watching. Upon engaging her in conversation, we learned that it wasn't the first time. 
  2. When a viewer tweets about a show they are enjoying, we RT to show followers what others are saying about our programming and to educate the audience about the schedule. Just a few examples below:

  3. A viewer expressed excitement over two cooking shows and asked about music. Although KCET does not produce these shows, our web producer did a little research to help her out. 
  4. Weeks later, Rick's show went off the air for a few-month hiatus. @wiiseLATNIA knew she could ask what happened.