CMSWire's All Star SocBizChat on Enterprise Mobility

The one Tweetchat this year that I will kick myself for missing.

  1. Yesterday, CMSWire held its SocBizChat on Enterprise Mobility. Normally, this would be a no-brainer for me to attend. In fact, I had been scheduled to be part of the panel, but had a last minute business emergency that kept me away. Now that I'm catching up, I realize just what a shame it is because it was truly an ALL-STAR panel of mobile thought leaders
  2. Tony White from Ars Logica here. Thanks for inviting me to be on the Mobile Enterprise panel. #socbizchat
  3. My name is Doug Winter, I am the Founder and CEO of Seismic. Happy to be in this discussion! #socbizchat
  4. Hi everyone. Tom Petrocelli, Research Director for Enterprise Social Mobile and Cloud Applications at Neuralytix here. #SocBizChat
  5. Hi from Julie Hunt Consulting >> independent consultant / analyst for B2B Software solutions / strategies #Data #CXP #WCM #ATX #SocBizChat
  6. Hi, all. I'm Jenny Ryan, Director of Product Marketing at @HPAutonomy. #socbizchat
  7. Hello #MobileEnterprise Tweet Jam! PJ Gupta, CEO of #MDM solution provider Amtel here! I'm excited to take part in the #SocBizChat.
  8. Good day everyone. Frank Palermo here. I lead Virtusa’s practice around creating a “millennial ready” fully digital organization #socbizchat
  9. Ansar Kassim here. Global Head of Mobile Solutions at Virtusa Corporation @VirtusaCorp #SocBizChat #SocBizChat
  10. Good morning/afternoon - this is David Lavenda from harmon.ie #socbizchat
  11. Excited to be part of @cmswire #SocBizChat - Cimarron Buser @cimarronb SVP Business Development with @Apperian - go enterprise mobility!
  12. Thomas Vander Wal from Sr. Strategist at Design for Context. I am looking forward to this. #SocBizChat
  13. Greetings all, Laurence here, lead rabble-rouser at the Word of Pie #SocBizChat
  14. Hello all! Sam Marshall, CEO of ClearBox Consulting in the UK #SocBizChat
  15. I'm Siobhan Fagan, community editor with CMSWire - looking forward to moderating this discussion! #SocBizChat
  16. Hi everyone, Kimberly Edwards Sr. Product Marketing Manager for #OpenText Looking forward to a great discussion! #socbizchat
  17. Good day everyone. Frank Palermo here. I lead Virtusa’s practice around creating a “millennial ready” fully digital organization #socbizchat
  18. Ansar Kassim here. Global Head of Mobile Solutions at Virtusa Corporation @VirtusaCorp #SocBizChat #SocBizChat
  19. This tweetchat started with the core question in Enterprise Mobility. It is no longer about the devices, but the data being shared. 
  20. Q1 Name the biggest challenges to securing mobile data. #SocBizChat
  21. A1. The biggest challenge is BYOD - you can't really control the device. #SocBizChat
  22. A1 - Internet of things + Social + BYOD = mobile security challenges #SocBizChat
  23. Agree + BYOX "X" can be many things. RT @tytribe: A1 - Internet of things + Social + BYOD = mobile security challenges #SocBizChat
  24. A1 Where mobile apps store and sync their content securely #SocBizChat
  25. A1: Might sound simple. Data on ‘mobile’ itself is the biggest challenge to secure mobile data. #SocBizChat
  26. @ansarkassim Agreed. And what's on the screen. You can control the path to the device but once data is displayed… #SocBizChat
  27. A1. Employee expectations about control are different if they also have personal stuff on it #SocBizChat
  28. Q1 Upholding secure practices across the org- varied devices, skills, etc. #socbizchat
  29. @Jeeny_ryan A1 - Agree. Defining those strategy is where more companies struggle #SocBizChat
  30. .@jenny_ryan Should be part of overall corp strategies - all functions must be proactive here #SocBizChat
  31. @jenny_ryan @juliebhunt It's also challenging to decide security and privacy policies that will get agreement from employees. #SocBizChat
  32. A1. We need to secure devices by locality. A trusted device cannot always be trusted. Depends where it is. #SocBizChat
  33. A1 Making secure solutions available - or people will use it on their mobile device in an insecure way. #socbizchat
  34. A1 @cmswire #SocBizChat First, companies need to agree on the "classification" of data: value vs. risk - come up with an easy scheme
  35. A1) Aside from the fact that there are too many phone options & apps to realistically enforce any rules? :) #SocBizChat
  36. A1 Having an MDM strategy in place for BYOD devices can also be a challenge. #socbizchat
  37. A1 Lack of proactive strategy, policies, practices at corporate & biz unit levels #SocBizChat
  38. A1. The idea of remote wipe for example is challenging if people will lose their photos #SocBizChat
  39. A1 Mobile can be wiped, but where files are stored, sync, and shared from is an issue. #SocBizChat
  40. @infocloud A1. By the time you wipe a device it's too late. Just someone looking over your shoulder is a threat. #SocBizChat
  41. @tompetrocelli A1 Agree again. Much larger problem on that front for laptops, than mobile. Mobile is issue. #SocBizChat
  42. A1 The biggest challenge is BYOD – people take risks & they don’t take security seriously. #SocBizChat @cmswire
  43. Q1 having data in the cloud and on-premise w/many diff devices - huge problem for sec data #socbizchat
  44. A1) Only approach that REALLY works is policy/education which depends on humans, which means flaws #SocBizChat
  45. A1: The key challenge is to discern what data “must” be secured. For eg. there is no reason to secure published earnings data. #SocBizChat
  46. A1 Another challenge is isolating business data access from personal. #SocBizChat
  47. A1 Additionally, not all employees are comfortable with OS changes made to their mobile devices. #socbizchat
  48. A1 @cmswire #SocBizChat Fallacy: believing you can secure a "device" - has to be at the application/data level - BYOD support is a must!
  49. A1 another big challenge - many services + appl means many disconnected apps - leads to information overload #socbizchat
  50. Q1. My top 3 are (1) insufficient encryption, (2) overly-broad mobile upp user agreements, (3) insecure data storage. #socbizchat
  51. @Amtelnet @tompetrocelli A1. BYOD is a challenge but also the BIGGEST opportunity for companies to engage with staff + partners #SocBizChat
  52. A1 - Mobile security expanding to not only protecting hardware and devices but to protecting applications and data #SocBizChat
  53. A1 There are many examples of highly secure industries like FS that are not relying purely on commercial MDM tools. #socbizchat
  54. A1 BYOD has been shifting back to choose device with it company owned and supplied. Many employees back to 2 phones. #SocBizChat
  55. A1. Can we all agree that the VALUE of getting access to corporate data is worth the risk (and there is ALWAYS risk...)? #SocBizChat
  56. This thread should be required reading for every IT manager. If you do not understand that every mobile device that accesses corporate data needs to be secured, regardless of ownership, you're playing checkers in a security world of chess. One of the aspects could have been discussed more was the role of the Mobile Web where companies need to make sure that their websites are just as secure on the mobile level as they are on the desktop level. Also, data encryption and masking, both at rest and in motion, continue to be important. Tony White was right on top of the key problems from a core security aspect.
  57. The next question deals with a fundamental problem of empowering everyone to do everything everywhere. In doing so, we unearth what was previously "dark data": things that happened but were not recorded. But the flipside of seeing dark data for the first time is having to decide whether it is actionable. So, how do we get past this?
  58. Q2 What can companies do to guard against information sprawl? #SocBizChat
  59. A2 - Information sprawl will happen. Delivering the right information to the right people right now is critical #SocBizChat
  60. A2) Need to provide the #Mobile tools employees need so they don't all go find their own different solution #SocBizChat
  61. A2 Biggest step is to have a secure and easy to connect file sync, store, and share capability that is secure for apps #SocBizChat
  62. A2. You can also design apps that don't leave information on the mobile device. That has downsides of course incl. performance. #SocBizChat
  63. A2 Companies can prevent information sprawl by having a single place people can go to be effective (CRM, content mgmt platform) #socbizchat
  64. A2 Same thing orgs should be doing for Ent. data sprawl - strategies for info & data gov - forward-looking polices in place #SocBizChat
  65. A2. We all keep saying secure or security. Sounds like a theme. :-) #SocBizChat
  66. A2 guard against apps that silo the data. Apps should be a view on common data #SocBizChat
  67. A2 Too many applications, too many places to go for things makes people less effective. #socbizchat
  68. A2 People may be unable to find the information they need, when they need it. #socbizchat
  69. Q2 @cmswire Information "sprawl" sounds negative/ I think much of the value of mobility is to add to the community of knowledge #SocBizChat
  70. A2 Orgs already should be addressing challenges from SaaS / Cloud - now should be incl #Mobile || again bi-directional issues #SocBizChat
  71. A2 Companies can use secure containers for sharing & wipe containers after use. #socbizchat
  72. A2 Info sprawl is due to many disconnected source of info on many displays. Solution - aggregation and context/filtering #socbizchat
  73. A2 - Information sprawl will happen. Delivering the right information to the right people right now is critical #SocBizChat
  74. A2 Content Management Systems help info sprawl by delivering targeted mobile experiences to the right users on the right device #SocBizChat
  75. A2: Hard to control information sprawl so need to secure mobile endpoint. Cloud data storage becomes the bigger issue. #SocBizChat
  76. A2. to some degree it's good that mobile devices are relatively underpowered. Need to prioritize what apps/data on board. . #SocBizChat
  77. A2 @tompetrocelli Mobile devices under powered or networks not fully powered? #SocBizChat
  78. @FrankPalermo Mobile devices - tablets and smartphones - are fairly low-end devices compared to a PC. #SocBizChat
  79. @tompetrocelli Not really. Current iPad can kill average corporate issued laptop #SocBizChat
  80. @piewords My three year old laptop has a 250G HD, 4G of memory. iPad can't carry or process information like a laptop. #socbizchat.
  81. A2: Knowledge of what information is susceptible to sprawl is the first step. #SocBizChat
  82. A2 Another take for sprawl is unified search and filtering across many resources. #SocBizChat
  83. A2 Companies can also prevent data leaks with encryption and security policies. #SocBizChat
  84. A2 Info sprawl is due to many disconnected source of info on many displays. Solution - aggregation and context/filtering #socbizchat
  85. A2 Employees work at the edges of their companies interacting with contractors / consultants and B2B. All have their own storage #SocBizChat
  86. A2 Still same ol' stuff w/ agile data management, data integration - ensuring data quality/reliability, sharing data across org #SocBizChat
  87. A2 Relying on an intranet or company-created platform for business (rather than a 3rd party) can also prevent info sprawl. #socbizchat
  88. A2 Understand the needs of your org, the most often utilized apps, data types. Tackle those first. #socbizchat
  89. A2. So it sounds like data federation would, at the very least, help mitigate info sprawl. #SocBizChat
  90. A2 we need more nuanced 'extranet' spaces. Much sprawl from ppl trying to collab w/ 3rd parties #SocBizChat
  91. A2 Knowing what file and version of file is where and how to get to it is a huge challenge. A means to single view is key. #SocBizChat
  92. A2 @dlavenda Ha! Exactly as you say: MUCH easier said than done. Understanding what people need can guide the process. #socbizchat
  93. A2 @cmswire Many companies try to leverage existing CMS (e.g., Sharepoint) + realize how F** they are when they go mobile! #SocBizChat
  94. A2 - We need more intranets that provided targeted and personalized mobile experiences #SocBizChat
  95. A2 Clear policies on what is OK and is not OK to post on various services would be a good start. #SocBizChat
  96. A2 When possible, enforce server-side data policies at the object level. #socbizchat
  97. A2 Make it easy for employees to get what they need: the right app, the right info, the right content. #socbizchat
  98. @cimarronb A2 yes, SharePoint's ugliness doesn't help, makes ppl look elsewhere for way to do same thing #SocBizChat
  99. @dlavenda Agree. But Mobile has become the front end of the Cloud so the issues are converging. #socbizchat
  100. A2 Fencing around sprawl is all about knowledge and control over devices & apps that are allowed to access such information #SocBizChat
  101. A2 @tytribe Yes! There is a lot of core overlap between mobile, personal system management and systems of engagement. #SocBizChat
  102. A2: Hard to control information sprawl so need to secure mobile endpoint. Cloud data storage becomes the bigger issue. #SocBizChat
  103. A2 Companies need a strong Internal App Review team and carefully designed Internal App Review Process to make fencing work #SocBizChat
  104. A2) If people aren't using the tools you provide, creating sprawl, you aren't doing your job #SocBizChat
  105. My take is that there are several key issues to remember about sprawling mobile data.  First, social, mobile, and cloud are all part of the same technological progression and all have to be taken into account when any one of these terms is mentioned. For mobile data, this means mobile is the front-end of an infinite storage and infinite processing cloud. This means that the mobile front-end has to be optimized from a usage and design perspective to both take in and display the most relevant data. This also means that the cloud back-end needs how to prioritize the most relevant data to display out of all the potential options. One potential option is through social with trusted curation and social interactions with the most relevant data at hand or with the users who are most relevant to the individual at hand. Social ends up coming between Mobile and Cloud as an important human intermediary to modify and curate information. Social, Mobile, Cloud. 

    Second, there will be a new world of analytics built to solve this problem of data creation, which is only getting bigger by the moment. We talk about "Big Data" and it is indeed big. But "relevant data" is what you need to make the right decision. Increasingly, the world of cognitive and prescriptive analytics will end up processing everything from efficient uptake of information to the key topics needed to inform mobile users to make the best possible decision. We aren't there yet, but we are close to a point where mobile apps will start being designed to deliberately accentuate the best and most relevant data. Similar to the way that websites have "responsive web design," mobile apps will have data-responsive app design. Why? Because we will need it to deal with mobile information overload.
  106. I'm not sure what question "3.5" was, but some of the answers look interesting.
  107. A3 @sammarshall Yes. Start by envisioning what the user needs.Think systems of engagement. Mobile and usability key. #SocBizChat
  108. RT @anuj_verma @cmswire A3 Data super powerful here-lots of ent's aren't focused on learning how mobile being used by employees #SocBizChat
  109. A3 Horse is out of the barn. Employees are already on Dropbox, Google Docs and the rest. They're smart and they'll go-around #SocBizChat
  110. A 3.5. An interesting point here is that organizations only understand the mobile usage they see. There's a lot they don't see. #socbizchat
  111. Nicely put @tytribe A3.5 - understand mobile is a thread though everything we do in biz. Find how to utilize + not avoid is key #SocBizChat
  112. A3.5 @tompetrocelli Right! Best practice is to design a product (or solution) based on the needs dictated by the target users. #socbizchat
  113. A3.5 employees shifted how they worked more quickly than CIOs could correct course. Cost of solutions are lower so Divs rule #SocBizChat
  114. A3.5 could we ask employees to send in a snapshot of their phone apps? Be interesting #SocBizChat
  115. Note: This is actually a common use case for mobile device management: to see what apps employees are using. It would be great if companies took the next step and used this data to see if certain apps are emerging as big productivity enablers or are preferentially used by top employees. For instance, maybe every employee should be using Evernote. Or Yammer.  Device management should be seen as a mobile strategy tool, not just a mobile security tool.
  116. @piewords A3.5 LOL Actually, seeing a trend - IT is becoming more of a "mobile problem solver" than hurdle (in the good places) #SocBizChat
  117. A3.5 Helping CIOs see the change and put it into actionable path is essential. Paths for the Disrupted. #SocBizChat
  118. A3.5 I'd be tempted to wander round workplaces asking to see people's homescreens and start the conversation from there. #SocBizChat
  119. A3.5 Getting outside survey / research is key to getting truthful answers from employees. #SocBizChat
  120. The next question speaks to one of the most common weaknesses for mobile apps: the lack of security and compliance associated with them. Unfortunately, the flip side is that highly managed apps are more difficult to use. Where is the breakeven point?
  121. Q4 Some of most commonly used apps (Dropbox, Evernote) are frequently blacklisted by companies. Are they more useful or risky? #SocBizChat
  122. Q4 Dropbox has taken a lot of steps in the past year to meet enterprise expectations for security, compliance, and oversight. #SocBizChat
  123. A4 It really depends on the industry and the security expectations of your customers and prospects. #socbizchat
  124. A4 Very much related to A3. Instead of blacklisting, CIOs should provide solutions that has same utility, but with security #SocBizChat
  125. A4. Blacklisting is a knee jerk reaction to IT failing to deliver.Should say "How do I deliver this safely?" #SocBizChat
  126. A4 In general unsanctioned applications can open your exposure to data loss, lack of control, and unwanted outcomes. #socbizchat
  127. Q4 - Key functionality and convenience are extremely important. Handing over security of company data to consumer app... #SocBizChat
  128. A4 We're seeing @Dropbox trying to get more enterprise-y - so they do understand the challenge to expanding acceptance by Biz #SocBizChat
  129. A4) The apps are more useful. The companies that ban them, risky. :) #SocBizChat
  130. A4. Banning only means giving up your place in the conversation. #SocBizChat
  131. @cmswire Unless tools are provided of equal experience to employees they will use better solutions (like Dropbox or evernote) #SocBizChat
  132. A4 That being said, can you honestly say they're risky when you've used them for personal reasons? #socbizchat
  133. A4. Besides, banning is futile in an world where these apps can be accessed from a browser, phone, or tablet at Starbucks. #SocBizChat
  134. Q4 Dropbox realized that they needed to understand Enterprise better and Enterprise pushed DB to meet their needs. #SocBizChat
  135. A4 @dlavenda Box, GoogleDrive, and in somecases OneDrive are recently becoming options in some apps, but not prevalent. #SocBizChat
  136. A4 @dlavenda Many are making great efforts, but app makers need to support the options. #SocBizChat
  137. A4@sammarshall Lack of experience. May be hard but not impossible. They should be engaging CIO's to work with them not against.#SocBizChat
  138. A4 Don't forget many industries have real regulation/compliance reqs - but agree for many orgs transition has been too slow #SocBizChat
  139. This question focused on Dropbox, naturally, since Dropbox is used so heavily. To be honest, Dropbox has an Apple problem. You may not have realized that the biggest and most successful tech company in the world had any real problems (other than deciding what to do with their billions of dollars of cash on hand), but once upon a time, the iPhone was not enterprise friendly. Companies wanted to use the iPhone, but couldn't do basic device management. And Apple wouldn't let companies buy devices or apps in bulk. And it got bad enough that Apple actually decided to bite the bullet and start doing shocking things like providing documentation to IT departments.

    Dropbox has a similar problem in that their next area for growth is in the enterprise. And enterprises want to buy them. But when you compare Dropbox to the likes of Box, Egnyte, and EMC Syncplicity, there is a severe enterprise credibility problem. So, Dropbox now has to bridge the gap between its millions of loyal consumer users and an enterprise IT department that has to maintain specific compliance levels because of strict healthcare, legal, or financial legislation.
  140. For question 5, CMSWire asked the expert panel to predict the future of mobility!
  141. Q5 What capabilities do employees need that mobile solutions don't yet offer? #SocBizChat
  142. A5. Depends on consumer or enterprise. Ability to work when not connected is no ubiquitous. Ex: OneNote vs. Evernote. #SocBizChat
  143. A5 - Specific and targeted content and within mobile applications based upon the employee role and context #SocBizChat
  144. A5. Consumer apps don't provide the type of security features that biz users need. Also need to access company directory. #SocBizChat
  145. A5 The ability to perform more actions on their mobile devices. #socbizchat
  146. A5. Big thing is locality-based features. Can you change security, access, apps, etc. based on where I am? #SocBizChat
  147. A5) Brains. Mobile apps tend to address specific actions/tasks. None really address business functions, like Contract Mgmt #SocBizChat
  148. A5 Everything they do on their laptops should/could be available on mobile devices. #socbizchat
  149. A5 Clean integration. Ease of use. 60% of mobile apps are deleted after the first use. #socbizchat
  150. A5 in my industry ia decent mobile SharePoint experience is one #SocBizChat
  151. A5 1st thing empl need is sec access to docs & collab tools. Then work-specific apps #socbizchat
  152. @dlavenda A5 yes secure access to docs/collaboration is key; workflow; even basic "corporate directory" is big too #SocBizChat
  153. A5 Employees need what I call as true “consumer facing employee apps”. Specifically applicable for consumer facing employees. #SocBizChat
  154. A5 Both for apps created by vendors & by orgs, frequently missing focus on how people work, what does app provide that matters #SocBizChat
  155. A5 Clean integration. Ease of use. 60% of mobile apps are deleted after the first use. #socbizchat
  156. A5 @cmswire What's the "killer app"? Often, it solves major workflow or communications issues/but needs access to legacy systems #SocBizChat
  157. A5 Employees need what I call as true “consumer facing employee apps”. Specifically applicable for consumer facing employees. #SocBizChat
  158. A5 workplace geo-location - GPS too broad, need 1-3m accuracy e.g .'direct me to a meetign room' #SocBizChat
  159. A5. Finally, sames as desktop/web apps - apps that employees need to get job done rather than report to mgmt. Soapbox item... #SocBizChat
  160. A5) Employees want apps that give them applications and content in the context of what they are doing #SocBizChat
  161. A5 “consumer facing employee apps” that delivers personalized experiences for both employee and consumer that is being served. #SocBizChat
  162. A5 Safe places to share what they would otherwise put in Facebook. Social bonding content that is key part of corporate culture #SocBizChat
  163. A5 All app creators need to understand more about in-the-moment work needs > what I need right now to do my job #SocBizChat
  164. Q5 @juliebhunt Great point.A lot of apps are developed or implemented, but lose sight of the original goal or value of the app. #socbizchat
  165. A5 proper mobile-optimized interfaces to much of the workflow tools they use on desktops #SocBizChat
  166. A5 One of the needs for communication, filtering resources, search across that has been what Slack has been doing. #SocBizChat
  167. A5 There needs to be easy to use, secure versions of productivity, communication and collaboration apps. #SocBizChat
  168. A5) Apps that are multichannel and can be access through tables, phones, desktops. employees want to work where it makes sense #SocBizChat
  169. A5. Need ent vs. consumer for biz. Again, messaging. Big difference between BBM and WhatsApp even though idea is similar. #SocBizChat
  170. A5 Working across the various social and engagement platforms that employees live in for work (most deal with 3+) #SocBizChat
  171. A5 @sammarshall Right on. Personalized LBS. Direct Me, Enable Me, Provide Me what I need when I need it. #socbizchat
  172. A5 A 'Google Now' for your workplace would be cool. "You've a meet in 10 minutes" and there's a queue at the coffee machine. #SocBizChat
  173. Cos have diff set of regs than consmrs, especially in highly regulated industry. Many times IT is playing safe, not in the way #SocBizChat
  174. A5 - Apps that offering a single experience across multiple business process. Optimized for mobile #SocBizChat
  175. @tytribe Agree. It is like the omni channel experience for employees #SocBizChat
  176. @tytribe bingo. That's it! while spanning multiple apps and clouds. Focus is on biz process, not data source. #socbizchat
  177. A5 What I can do on smartphone can differ greatly from what can do on tablet - so apps must be device-driven for specific sol'n #SocBizChat
  178. A5 -Apps that can deliver media, processes, discovery, collab, content management capabilities with minimal effort. #socbizchat #appworks
  179. A5. I know I want a reliable Bluetooth keyboard that works with my Android tablet without hassle. :-) #SocBizChat
  180. A5) Apps that can be updated by LOB (content) without IT involvement. #SocBizChat
  181. A5. Mobile devices with a desktop mode that works reliably! #socbizchat
  182. In short? EVERYTHING. I think the real takeaway is that the mobile experience is now the standard experience. However, I do agree that there is an opportunity to use mobile sensors and pictures/video to a greater extent than they currently are. Imagine if your device knew who you were just from the angle and height of where you held your device or the velocity and strength of your typing. Imagine if your pictures could also be effective search engine inputs so that you could just take a picture of your TV and automatically get the manual as a search result. And the big trick is that mobile apps need to have the same overall functionality as the desktop, BUT mobile apps must be more focused. This means more mobile apps to do the same thing that a desktop "platform" app will. The era of the all-in-one enterprise app is dying and being replaced by fragmented and focused mobile apps.  Why should sales, marketing, and service all use the same app? As long as the back-end cloud is consistent, it should be 3 different apps (if not more).  That's the future of the mobile app and the logical fragmentation needed to optimize usage will lead to new mobile usage.
  183. Last question, lightning round, focused on how mobile access affected basic work.
  184. Q6 In what ways does mobile access affect the tenor and length of the average work day? #SocBizChat
  185. A6. Gives options that allow work that doesn't disrupt Saturdays and Holidays. No need to go into the office on Saturday. #SocBizChat
  186. A6 Is there really an “average” work day anymore? #socbizchat
  187. A6 it used to lengthen it with always on, but companies and employees have been both setting boundaries. #SocBizChat
  188. A6 People take advantage of micro-moments (on the train, at the airport, on the couch). #socbizchat
  189. A6 Without mobile, employees can’t work on the go, reducing productivity and efficiency. #socbizchat
  190. A6. Gives control to the employee. No longer checking vmail whenever you got near a phone. Now, can control when to message. #SocBizChat
  191. Q6 #SocBizChat Average Work Day = (Go to Sleep Time - Wake Up Time) * (% of day with mobile device) [except in France]
  192. A6 Welcome to the world of always on. Mobile is the remote control of your life and needs to become that of the office. #socbizchat
  193. A6 marrying mobile to systems of engagement allow for easier interaction and resolution when things are dire. #SocBizChat
  194. Q6 there is no more work 'day.' Only downtime is 'dead battery' or 'inflight' time. #socbizchat
  195. A6 Love @SeismicSoftware's reference to micromoments. Increase option to be productive when and where needed. #socbizchat
  196. A6) Stretches the average workday. Not a straight "8hrs". Now 8hrs over 10+ hour window #SocBizChat
  197. A6 If app is doing its job, should improve productivity, make work easier, innovate how work is done #SocBizChat
  198. Q6 there is no more work 'day.' Only downtime is 'dead battery' or 'inflight' time. #socbizchat
  199. A6 At @VirtusaCorp a significant amount of employee collaboration actually happens via Yammer via Mobile. #SocBizChat
  200. A6) About flexibility. Can go watch kid play soccer & respond to critical issue quickly #SocBizChat
  201. A6 Good mobile apps and services allow for triage as part of workflow so the firehose is cut down to manageable level #SocBizChat
  202. A6: Mobile means we are "Always on". But it also helps quick replies so projects don't get stuck in transit. #SocBizChat @cmswire
  203. @Mike_Holste @cmswire just finished such a proj - worked non-stop over a week vac. always on not looking so hot right now. #socbizchat
  204. A6 It's beneficial. Smart workers will reorganize the workday to get more flexibility. #SocBizChat
  205. A6) There HAS to be a workday. People have to be encouraged to turn off work. Burned-out staff helps nobody #SocBizChat
  206. A6 I think productivity suffers because of frequent interruptions. Aren't humans designed to single-task? #socbizchat
  207. A6 We're highlighting a lot of positives. Negatives are there, too. "Always on" work requires personal & corporate discipline. #socbizchat
  208. A6 Orgs going back to corp supplied 2nd device allow for employees to shut off or mute it. #SocBizChat
  209. Q6 Enables employees to be always-on, good and bad. Good 2 enable home working. Management must ensure private time not abused #SocBizChat
  210. A6 Mind you, the avg. workday doesnt necessarily get shorter -- it gets more productive and efficient. #socbizchat
  211. A6 @SeismicSoftware or possibly more distracted and fragmented in the process. #socbizchat
  212. A6 Mobil doesn't effect length of work day. Its the ability (or lack) of personal mgmt that affects. Mobile is just a tool. #socbizchat
  213. A6 Mobile is the enabler/tool. Its up to you how you use it #socbizchat
  214. A6 It is now upto IT to leverage mobile channel as a tool for employee success and positive energy at work. #SocBizChat
  215. A6: Maybe with tightly integrated highly productive mobile apps the work day shrinks! #socbizchat
  216. As my clock can attest, there is no longer a "work" day. There is "awake" time and "sleep" time. With mobile, "awake" time is always potentially work time. But there is also the opportunity to time shift as well. Jenny Ryan nails it when she points out that mobile forces employees to take greater initiative to define downtime and the actual length of their work day. It is both a blessing and a curse that you can always write down that next great idea.
  217. And with that, CMSWire called it a chat.
  218. I want to thank everyone for stopping by - I know we covered a lot of ground today - so thanks for jumping in #SocBizChat
  219. But Thomas Vander Wal summed it up best.
  220. I couldn't agree more.  Some of my favorite entrepreneurs, thought leaders, and practitioners were on this tweet chat today and I thoroughly missed the opportunity to interact with them in real time. Here's hoping that "real life" doesn't intervene and that I get to join them next time!