#whomdemyclothes MOOC: examples of Customer Service

A collection of replies to our learners' #whomademyclothes questions on Instagram and Twitter @fash_rev_mooc. We have only included the questions which were answered. Some of the answers were more helpful than others.

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  1. The 'Who Made My Clothes' course.

  2. We asked learners to approach brands & retailers in Week 2 to ask about who assembled their clothes, and who made their materials, where in the world.

  3. Some customer helplines were more helpful than others. Here's a selection...

  4. Stop Staring

  5. Toast

  6. My @fash_rev_mooc investigation continues... after bit of persistence @toast have given me more detail about where my dress was made (my first email back was a blanket one in which said they couldn't give any details of their manufacturers to customers). I persisted and asked specific questions about the origin of the cotton and the work conditions of the people and got this:
"1.	The supplier who created this dress has worked with Toast for over 17 years (almost from the beginning) and we have a very strong working relationship with them. We ensure we visit our suppliers seasonally to continue to build our relationships and check their current working standards. 
2.	This supplier works with local mills and weavers in the South of India. Currently not all of our cotton is organic but this is something we are working towards and we are currently investigating a more vertical process for the sourcing of our cotton fabric". It's a good start but I'm still after some answers... particularly about the working conditions of the people in the factories. The quest continues...
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#fashionrevolution #fashrev #fashionwithpurpose #ethicalfashion #ethicallymade #fosterthoughtfulness #slowfashiontribe #slowfashion #sustainablefashion
    My @fash_rev_mooc investigation continues... after bit of persistence @toast have given me more detail about where my dress was made (my first email back was a blanket one in which said they couldn't give any details of their manufacturers to customers). I persisted and asked specific questions about the origin of the cotton and the work conditions of the people and got this: "1. The supplier who created this dress has worked with Toast for over 17 years (almost from the beginning) and we have a very strong working relationship with them. We ensure we visit our suppliers seasonally to continue to build our relationships and check their current working standards. 2. This supplier works with local mills and weavers in the South of India. Currently not all of our cotton is organic but this is something we are working towards and we are currently investigating a more vertical process for the sourcing of our cotton fabric". It's a good start but I'm still after some answers... particularly about the working conditions of the people in the factories. The quest continues... . . #fashionrevolution #fashrev #fashionwithpurpose #ethicalfashion #ethicallymade #fosterthoughtfulness #slowfashiontribe #slowfashion #sustainablefashion
  7. JoJo Maman Bébé

  8. I'm getting increasingly frustrated with the lack of information about the provenance of this little garment ... @jojomamanbebe I'm still yet to hear from you.
There's nothing on your website to tell me:
Where do you source your fabrics?
Where was the cotton grown?
Who are the hands that made Evie's dress?

I've learnt that cotton has been growing in China since around 200bc. I really don't know yet if the cotton in Evie's dress is sourced in China. Let's hope so.

#eviespurpledress
    I'm getting increasingly frustrated with the lack of information about the provenance of this little garment ... @jojomamanbebe I'm still yet to hear from you. There's nothing on your website to tell me: Where do you source your fabrics? Where was the cotton grown? Who are the hands that made Evie's dress? I've learnt that cotton has been growing in China since around 200bc. I really don't know yet if the cotton in Evie's dress is sourced in China. Let's hope so. #eviespurpledress
  9. Fat Face

  10. Vaute Couture

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