Improving municipal policy via Twitter

A case study in Washington, DC. May 15, 2013


  1. The Dept. of Consumer and Regulatory Affairs (DCRA) reviews and issues all building permits in Washington, DC.  Permits and related documents are public record and are viewable at the agency's office in Southwest Washington.
  2. 10:49 am. I warn Geoff that photographs aren't allowed...
  3. You can get copies, but you have to pay for them and wait.  Why all that hassle when a cameraphone shot will do?
  4. 11:45 am. Matt Ashburn confirms...
  5. 12:24 pm. A councilmember's chief-of-staff notices...
  6. 12:26 pm. The agency investigates...
  7. 2:05 pm. DCRA changes the policy...
  8. Voilà!
  9. 2:11 pm.  City resident is pleased with the responsiveness.
  10. And just like that, a city service just got better.