Question: On a scale from 1 (no problem) to 10(significant problem), how big of a challenge is attrition in your contact center?
- @SeanBHawkins Haha. I still see them around 5:30 as I'm running through the neighborhood :) #ICMIChat
- Time for Q1! Feel free to join us by using our hashtag: #ICMIchat https://twitter.com/EricaMarois/status/922872519522177025 …
- A1: 8-10 depending on the program (we are an outsourcer). #icmichat https://twitter.com/EricaMarois/status/922872519522177025 …
- A1: Last 2 years are outliers but I'd say its currently a challenge level of 6-7. Hoping things stabilize and normalize soon #ICMIchat https://twitter.com/EricaMarois/status/922872519522177025 …
- We look forward to your advice then :) #ICMIchat https://twitter.com/SeanBHawkins/status/922872819331059724 …
- A1: 4.7. But less than it was in the recent past. #icmichat https://twitter.com/ericamarois/status/922872519522177025 …
- @sherikendall Haha. I said 10 because it's a metric we are constantly watching. SUPER IMPORTANT. #ICMIChat
- @mattbikewith Look forward to learning how you overcame the higher levels! :) #ICMIchat
- @mattbikewith Somehow I think you have a spreadsheet somewhere that spit out that 4.7, Matt. #ICMIChat
- @EricaMarois Pay well! Hire well! Have a plan to retain/advance staff. If I lose someone, it's usually to an internal promotion. #ICMIchat
- @EricaMarois A1: 8. It's a big challenge for our team. #ICMIchat
- @GauthierBeth Hi, Beth! #ICMIchat
- @GauthierBeth @EricaMarois Hey Friend! Good to "see" you!! Glad I get to hear you later :) #ICMIchat
What's Your Strategy for Reducing Agent Attrition?
October 24, 2017 #ICMIchat Recap
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