As seen onFavicon for http://www.icmi.comicmi.com

March 8, 2016 #ICMIchat Recap

Mastering the Multichannel Forecast

Embed

  1. Question 1: What are the unique demands placed on agent in a multichannel environment?

  2. Question 2: Should today's agents be expected to provide support in all service channels their contact center offers?

Like
Share

Share

Facebook
Google+