- — Erica Marois (@EricaMarois)Tue, Oct 10 2017 17:09:10Many of our community members are dealing with the aftermath of the natural disasters + the Las Vegas Tragedy. (1/2) #ICMIchat
Question: Does your contact center have a crisis plan in place?
- — Nate Brown (@CustomerIsFirst)Tue, Oct 10 2017 17:12:32A1 - Yes, we have a whole team of folks at UL that specialize in business continuity planning for each team. #icmichat
- — Erica Marois (@EricaMarois)Tue, Oct 10 2017 17:13:13
- — Erica Marois (@EricaMarois)Tue, Oct 10 2017 17:13:32Might be a good time to ask! :) #ICMIchat https://twitter.com/sherikendall/status/917800014612537344 …
- — Erica Marois (@EricaMarois)Tue, Oct 10 2017 17:14:40I’ve talked to lots community members lately who didn’t have a formal plan in place, so you’re not alone if you don’t! #ICMIchat
Question: Who within the company should be involved in crisis recovery planning?
- — Melissa Pollock (@AIAugments)Tue, Oct 10 2017 17:16:22
- — sherikendallduPont (@sherikendall)Tue, Oct 10 2017 17:17:01Hi Evan. Nice to see you. #ICMIchat https://twitter.com/evenwatson/status/917800912437088257 …