NOTEBOOK: Customer Experience / Service Design 9.Mar.2013

  1. How To Think Like A Designer And Create Great Products
  2. Mohan Sawhney on The Customer Experience
  3. Untangling brand and customer experience, in 10 minutes or less
  4. Casino Customer Service - They All Smile
  5. Thanks to @bmeunier and @an_star5 for organizing #sdjmtl13 great success and eye-opening on the service design process