1. Charter has a new plan for customer service, the company says.
  2. Keep an eye out for the Charter trucks--they just might be in your neighborhood soon, carrying Charter reps who want to know how your service is going.
  3. You can even reach Charter's reps on several social networking sites--including Facebook, Twitter and Google+. We hear that the company is especially responsive with requests sent through social media.
  4. Customers tweet @Umatter2Charter to check status on their services and to offer comments or express concerns.
  5. Charter reps seem on the ball responding to Tweets--offering instructions, tips, ideas and other kinds of help. They're even following up with customers after their issues have been resolved.
  6. One rep even invites a customer back to Charter when she sees a complaint about another provider.