SMChat Customer Service Recap 3.14.12

Once a month on the weekly SMChat, we do a customer service feature that incorporates social media & customer service. This month's chat was about how sometimes you need to fix things that aren't broken...framing post for the chat was "Customer Service - Fix It Before It's Broken" ow.ly/9E38N

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  1. Q1. How do you project what your customers' needs are?
  2. Q2. What platforms are used to serve your customers?
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