- The communication process has two phases: transmission phase (or message sending), and feedback phase (or receiving of the message).
In the transmission stage, the message is sent from one person or group of people to another person or group. In the feedback stage, different interpretation of the message and/or understanding takes place. Confusion can also happen if message is not clear or there's something wrong with the medium used.
Transmission Phase of Communication
To start this phase, the sender decides what message he'd like or need to bring across. Then he translates it into language or symbols. This is a process known as encoding. When the message is encoded, it's transmitted through a certain medium to the receiver. The medium is just the channel to which the message is conveyed. This can be a letter, email, or phone call.
Feedback Phase of Communication
This phase is initiated by the receiver, who will become the new sender of the message. The receiver decides what message to bring across to the original sender (who is now the new receiver), encodes, and transmits the message through a particular medium. The message may include a confirmation that the first message was received and understood, or a rewording of the first message to ensure that it's interpreted correctly, or a request for additional information or details.
To avoid misunderstanding in the workplace, these two phases should be smooth. The original message should be expressed and sent clearly and correctly, so the interpretation is accurate. Keep in mind that a critical message that was sent or received improperly can result to dispute, argument, or even costly and time-consuming consequences. Consider Verve Potential's communication skills course Melbourne to improve communication in the office.