I started my conference with the workshop Experiencing the Visitor Experience
in which Kate Haley-Goldman
, Bruce Wyman
, and Ed Rodley
led a group of us through the National WWII Museum thinking about what visitors encounter.
It was a session based around empathy, really. While we museum professionals think about plans for the visitor experience we want people to have, often that gets muddled during the design process. This was our chance to put ourselves in visitors' shoes and then to talk over how we all felt, both among the group and with NWWII Museum staff.