Using ESNs for Knowledge Management with Guest Stan Garfield - Oct. 13, 2016

Knowledge Management expert Stan Garfield joined us this day as our special guest to discuss the link between enterprise social networks and knowledge management within businesses.

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  1. Questions for this chat:
    Q1. What effective ways have you used to get people to overcome their reluctance to ask questions openly in an ESN?
    Q2. How have you motivated people to share & reuse knowledge on an #ESN (e.g., goals, recognition, rewards, gamification)?
    Q3. How have you helped people move from email for everything to only what it does best, & using #ESN for what it does best?
    Q4. How have you helped others overcome information overload so they can pay attention to & not miss info important to them?
    Q5. The 90-9-1 rule: 1% of #ESN mbrs very active, 9% somewhat, & 90% inactive. Have you measured this? What are your numbers?
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