The ROI of Community with Guest Rich Millington - Feb. 16, 2017

We were thrilled to have community expert Rich Millington as our ESNchat guest on Feb. 16 to discuss ROI and the business value of online communities. Internal and external communities were included in participants' answers.


  1. Questions for this chat:
    1. Do you currently measure and report the value of your ESN? Why or why not?
    2. Where do you see the greatest value of your ESN? (Information management, communication, training, etc.)
    3. How do you currently calculate the value of your ESN?
    4. Do you measure and report cost of investments in your ESN? Why or why not?
    5. How do you communicate the value/ROI of your ESN? To whom?