Some Things Don't Add Up: Exploring the Intangible Value of ESNs

Not everything of value gets measured. Not everything that gets measured is of value. In this chat, we explored the intagible value of enterprise social networks.


  1. Questions for this chat:
    1. We talk a lot about ROI and proving the business value of ESNs. What are some of the intangible benefits?
    2. Share a story that illustrates an intangible benefit of your ESN.
    3. How do you identify intangible benefits of your ESN?
    4. How can/do leaders contribute to intangible benefits on your ESN?
    5. How do you communicate the intangible benefits of your ESN?
    6. How can leaders maximize the intangible benefits of your ESN?