Managing Angry Joe - Oct. 27, 2016

We had a great conversation about those community members who tend to be naysayers and angry, vocal users. The summary is below.

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  1. Questions for this chat:
    Q1. Do you have an Angry Joe on your #ESN? Describe him/her?
    Q2. How does an Angry Joe impact your #ESN community?
    Q3. Are there any benefits to having an Angry Joe on your #ESN?
    Q4. What is the role of the #ESN community manager in handling Angry Joe vs. the role of the community?
    Q5. How do you take Angry Joe and turn him into a champion?
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