- Jennifer Honig's blog post summary of the chat is at https://www.linkedin.com/pulse/customer-service-your-enterprise-social-network-jennifer-honig …. Other chat archive links are at http://jeffrossblog.com/esnchat/topic-archives ….
- Questions for this chat:
1. How is customer service different on an ESN than it is for external channels? How is it the same?
2. How can call centers and customer service teams use an ESN to collaborate with each other and serve external customers?
3. What is the process of ensuring questions are answeres, items are responded to, and the company responds when necessary?
4. What are the risks and rewards of customer service on an ESN?
5. What is the role of the community manager in customer service on an ESN?
- — Jennifer Honig (@jhonig1)Thu, Mar 31 2016 18:02:00
- — Brenda Rick Smith (@brendaricksmith)Thu, Mar 31 2016 18:04:19
- — Jennifer Honig (@jhonig1)Thu, Mar 31 2016 18:05:58
- — Sharon Lina Pearce (@sharonlinapearc)Thu, Mar 31 2016 18:06:02Hey, Lina here. Yammer Comms Lead, Internal Social Comms Transition Lead & Collaboration Platform Expert at Nokia #esnchat
Guest Jay Baer on Using Your ESN for Customer Service - Mar. 31, 2016
Enjoy this archive of tweets shared during our March 31, 2016 #ESNchat with special guest @jaybaer discussing how and why to use your ESN for customer service.
byJeff Ross28 Views