ESN Strategy - Jan. 28, 2016

The Jan. 28, 2016 #ESNchat about ESN Strategy. Jennifer Honig's blog summary is at Other chat archive links are at


  1. The questions for this chat:
    1. Do you have a documented #ESN strategy? If so, what roles/teams collaborated to create it? Who approved it?
    2. What are key components or focus areas of your #ESN strategy? How is it connected to company strategy?
    3. What portion of your weekly work is devoted to #ESN strategy? How do you protect that time vs. putting out fires?
    4. What were your biggest hurdles in creating an approved #ESN strategy?
    5. How has your ESN strategy discussion changed since you first launched? How have priorities or approach changed?