ESN Crisis Management - April 21, 2016

Below is the archive of our #ESNchat discussing ESN Crisis Management on April 21, 2016.

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  1. Today's chat questions:
    1. Do you have a written, approved #ESN crisis management plan? Why or why not?
    2. What kinds of #ESN crises are possible?
    3. How do you identify a crisis? How do you triage them?
    4. Do you handle internal crises different than external crises? Why or why not?
    5. Share your #ESN crisis war stories and lessons learned.
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