Changing ESN Vendors - Feb. 11, 2016

The Feb. 11, 2016 #ESNchat about changing ESN vendors. Jennifer Honig's blog summary is at https://www.linkedin.com/pulse/changing-esn-vendors-jennifer-honig. Other chat archive links are at http://jeffrossblog.com/esnchat/topic-archives.

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  1. Questions for this chat:
    1. What are valid reasons for switching ESN vendors?
    2. What are the risks of switching ESN vendors?
    3. For those who have switched, what are your greatest lessons learned?
    4. For those who have switched, what platform did you switch from/to and why?
    5. What stakeholders need to be involved in a decision to switch vendors?
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