#CustServ :: Delivering bad news to customers — when, how and why

The following is a transcript of the #CustServ chat on Twitter, held Tuesday, September 12, 2017. Hosts for the night were Marsha Collier (@MarshaCollier), Roy Atkinson (@RoyAtkinson), Greg Ortbach (@GregOrtbach) and Al Hopper (@AlHopper_).

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  1. Topic for September 12, 2017
    Topic for September 12, 2017
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