Cover photo for Mark Bernhardt

Mark Bernhardt

Experience Architect, Vision-as-a-Service (VaaS) || Career student/practitioner of how #custserv, #design, #pr, #sm & #web support #brand.
Published (M)
ImMarkBernhardtMark Bernhardt
10 views#CustServ :: How do you keep customer service consistent?
Thumbnail for #CustServ :: How do you keep customer service consistent?
Published (M)
ImMarkBernhardtMark Bernhardt
9 views#CustServ :: How do customer service people stay motivated?
Thumbnail for #CustServ :: How do customer service people stay motivated?
Published
ImMarkBernhardtMark Bernhardt
10 views#CustServ :: Does your business have a culture of great customer service?
Thumbnail for #CustServ :: Does your business have a culture of great customer service?
Published (M)
ImMarkBernhardtMark Bernhardt
10 views#CustServ :: How do you/your team stay knowledgeable and offer the customer fresh insights?
Thumbnail for #CustServ :: How do you/your team stay knowledgeable and offer the customer fresh insights?
Published
ImMarkBernhardtMark Bernhardt
15 views#CustServ :: When great service just isn't enough — Chronically unsatisfied customers
Thumbnail for #CustServ :: When great service just isn't enough — Chronically unsatisfied customers
Published (M)
ImMarkBernhardtMark Bernhardt
12 viewsCelebrate Customer Service Week in Businesses Small & Large, in the #CustServ Chat
Thumbnail for Celebrate Customer Service Week in Businesses Small & Large, in the #CustServ Chat
Published (M)
ImMarkBernhardtMark Bernhardt
15 views#CustServ :: When should you 'fire' a customer?
Thumbnail for #CustServ :: When should you 'fire' a customer?
Published (M)
ImMarkBernhardtMark Bernhardt
33 views#CustServ :: Can you consistently exceed customer expectations? If so, how?
Thumbnail for #CustServ :: Can you consistently exceed customer expectations? If so, how?
Published (M)
ImMarkBernhardtMark Bernhardt
9 views#CustServ :: Delivering bad news to customers — when, how and why
Thumbnail for #CustServ :: Delivering bad news to customers — when, how and why
Published (M)
ImMarkBernhardtMark Bernhardt
20 views#CustServ :: How do you handle customer praise?
Thumbnail for #CustServ :: How do you handle customer praise?
Published (M)
ImMarkBernhardtMark Bernhardt
26 views#CustServ :: What if your business is attacked on social media?
Thumbnail for #CustServ :: What if your business is attacked on social media?
Published (M)
ImMarkBernhardtMark Bernhardt
11 views#CustServ :: What are three things businesses can do to improve their customer service quickly?
Thumbnail for #CustServ :: What are three things businesses can do to improve their customer service quickly?
Published (M)
ImMarkBernhardtMark Bernhardt
10 views#CustServ :: How do you keep customer service consistent?
Thumbnail for #CustServ :: How do you keep customer service consistent?
Published (M)
ImMarkBernhardtMark Bernhardt
9 views#CustServ :: How do customer service people stay motivated?
Thumbnail for #CustServ :: How do customer service people stay motivated?
Published
ImMarkBernhardtMark Bernhardt
10 views#CustServ :: Does your business have a culture of great customer service?
Thumbnail for #CustServ :: Does your business have a culture of great customer service?
Published (M)
ImMarkBernhardtMark Bernhardt
10 views#CustServ :: How do you/your team stay knowledgeable and offer the customer fresh insights?
Thumbnail for #CustServ :: How do you/your team stay knowledgeable and offer the customer fresh insights?
Published
ImMarkBernhardtMark Bernhardt
15 views#CustServ :: When great service just isn't enough — Chronically unsatisfied customers
Thumbnail for #CustServ :: When great service just isn't enough — Chronically unsatisfied customers
Published (M)
ImMarkBernhardtMark Bernhardt
12 viewsCelebrate Customer Service Week in Businesses Small & Large, in the #CustServ Chat
Thumbnail for Celebrate Customer Service Week in Businesses Small & Large, in the #CustServ Chat
Published (M)
ImMarkBernhardtMark Bernhardt
15 views#CustServ :: When should you 'fire' a customer?
Thumbnail for #CustServ :: When should you 'fire' a customer?
Published (M)
ImMarkBernhardtMark Bernhardt
33 views#CustServ :: Can you consistently exceed customer expectations? If so, how?
Thumbnail for #CustServ :: Can you consistently exceed customer expectations? If so, how?
Published (M)
ImMarkBernhardtMark Bernhardt
9 views#CustServ :: Delivering bad news to customers — when, how and why
Thumbnail for #CustServ :: Delivering bad news to customers — when, how and why
Published (M)
ImMarkBernhardtMark Bernhardt
20 views#CustServ :: How do you handle customer praise?
Thumbnail for #CustServ :: How do you handle customer praise?
Published (M)
ImMarkBernhardtMark Bernhardt
26 views#CustServ :: What if your business is attacked on social media?
Thumbnail for #CustServ :: What if your business is attacked on social media?
Published (M)
ImMarkBernhardtMark Bernhardt
11 views#CustServ :: What are three things businesses can do to improve their customer service quickly?
Thumbnail for #CustServ :: What are three things businesses can do to improve their customer service quickly?
Published (M)
ImMarkBernhardtMark Bernhardt
12 views#CustServ :: In social customer service, response time counts. What is a 'response'?
Thumbnail for #CustServ :: In social customer service, response time counts. What is a 'response'?
Published (M)
ImMarkBernhardtMark Bernhardt
6 views#CustServ :: Is new technology making customer service better? Worse? Different?
Thumbnail for #CustServ :: Is new technology making customer service better? Worse? Different?
Published (M)
ImMarkBernhardtMark Bernhardt
24 views#CustServ :: How do you build a relationship from first impression to repeat customer, through service?
Thumbnail for #CustServ :: How do you build a relationship from first impression to repeat customer, through service?
Published (M)
ImMarkBernhardtMark Bernhardt
12 views#CustServ :: What corners should never be cut in customer service?
Thumbnail for #CustServ :: What corners should never be cut in customer service?
Published
ImMarkBernhardtMark Bernhardt
4 views#CustServ :: What steps could you take to cure a business' bad customer service reputation?
Thumbnail for #CustServ :: What steps could you take to cure a business' bad customer service reputation?
Published (M)
ImMarkBernhardtMark Bernhardt
15 views#CustServ :: How can customer complaints and negative feedback benefit your business?
Thumbnail for #CustServ :: How can customer complaints and negative feedback benefit your business?
Published (M)
ImMarkBernhardtMark Bernhardt
4 views#CustServ :: Stop making customers repeat themselves. Get it right once.
Thumbnail for #CustServ :: Stop making customers repeat themselves. Get it right once.
Published (M)
ImMarkBernhardtMark Bernhardt
7 views#CustServ :: Speed and Accuracy — Solving quickly and correctly
Thumbnail for #CustServ :: Speed and Accuracy — Solving quickly and correctly
Published (M)
ImMarkBernhardtMark Bernhardt
3 views#CustServ :: Minimizing customer effort: Making it easy to do business with you
Thumbnail for #CustServ :: Minimizing customer effort: Making it easy to do business with you
Published (M)
ImMarkBernhardtMark Bernhardt
7 views#CustServ :: How important is it to have a system for customer information?
Thumbnail for #CustServ :: How important is it to have a system for customer information?
Published (M)
ImMarkBernhardtMark Bernhardt
12 views#CustServ :: How can customer service drive the bottom line?
Thumbnail for #CustServ :: How can customer service drive the bottom line?
Published (M)
ImMarkBernhardtMark Bernhardt
3 views#CustServ :: How do you welcome new customers to create repeat buyers?
Thumbnail for #CustServ :: How do you welcome new customers to create repeat buyers?