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Mark Bernhardt

Experience Architect, Vision-as-a-Service (VaaS) || Career student/practitioner of how #custserv, #design, #pr, #sm & #web support #brand.
Published (M)
ImMarkBernhardtMark Bernhardt
19 views#CustServ :: How do you gather customer feedback, and how do you act on it?
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Published (M)
ImMarkBernhardtMark Bernhardt
27 views#CustServ :: How will customer service help your business in 2018?
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Published (M)
ImMarkBernhardtMark Bernhardt
16 views#CustServ :: Walk a mile in my shoes — taking the customer perspective
Thumbnail for #CustServ :: Walk a mile in my shoes — taking the customer perspective
Published (M)
ImMarkBernhardtMark Bernhardt
16 views#CustServ :: Are you still doing things your customers hate?
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Published (M)
ImMarkBernhardtMark Bernhardt
20 views#CustServ :: Is the best customer service invisible?
Thumbnail for #CustServ :: Is the best customer service invisible?
Published (M)
ImMarkBernhardtMark Bernhardt
10 views#CustServ :: Is social customer service faster and better than other channels?
Thumbnail for #CustServ :: Is social customer service faster and better than other channels?
Published (M)
ImMarkBernhardtMark Bernhardt
14 views#CustServ :: Are your customers thankful for your service? Are you thankful for them?
Thumbnail for #CustServ :: Are your customers thankful for your service? Are you thankful for them?
Published (M)
ImMarkBernhardtMark Bernhardt
14 views#CustServ :: Is great customer service as important as price or quality?
Thumbnail for #CustServ :: Is great customer service as important as price or quality?
Published (M)
ImMarkBernhardtMark Bernhardt
13 views#CustServ :: How do you keep customer service consistent?
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Published (M)
ImMarkBernhardtMark Bernhardt
9 views#CustServ :: How do customer service people stay motivated?
Thumbnail for #CustServ :: How do customer service people stay motivated?
Published
ImMarkBernhardtMark Bernhardt
10 views#CustServ :: Does your business have a culture of great customer service?
Thumbnail for #CustServ :: Does your business have a culture of great customer service?
Published (M)
ImMarkBernhardtMark Bernhardt
10 views#CustServ :: How do you/your team stay knowledgeable and offer the customer fresh insights?
Thumbnail for #CustServ :: How do you/your team stay knowledgeable and offer the customer fresh insights?
Published (M)
ImMarkBernhardtMark Bernhardt
19 views#CustServ :: How do you gather customer feedback, and how do you act on it?
Thumbnail for #CustServ :: How do you gather customer feedback, and how do you act on it?
Published (M)
ImMarkBernhardtMark Bernhardt
27 views#CustServ :: How will customer service help your business in 2018?
Thumbnail for #CustServ :: How will customer service help your business in 2018?
Published (M)
ImMarkBernhardtMark Bernhardt
16 views#CustServ :: Walk a mile in my shoes — taking the customer perspective
Thumbnail for #CustServ :: Walk a mile in my shoes — taking the customer perspective
Published (M)
ImMarkBernhardtMark Bernhardt
16 views#CustServ :: Are you still doing things your customers hate?
Thumbnail for #CustServ :: Are you still doing things your customers hate?
Published (M)
ImMarkBernhardtMark Bernhardt
20 views#CustServ :: Is the best customer service invisible?
Thumbnail for #CustServ :: Is the best customer service invisible?
Published (M)
ImMarkBernhardtMark Bernhardt
10 views#CustServ :: Is social customer service faster and better than other channels?
Thumbnail for #CustServ :: Is social customer service faster and better than other channels?
Published (M)
ImMarkBernhardtMark Bernhardt
14 views#CustServ :: Are your customers thankful for your service? Are you thankful for them?
Thumbnail for #CustServ :: Are your customers thankful for your service? Are you thankful for them?
Published (M)
ImMarkBernhardtMark Bernhardt
14 views#CustServ :: Is great customer service as important as price or quality?
Thumbnail for #CustServ :: Is great customer service as important as price or quality?
Published (M)
ImMarkBernhardtMark Bernhardt
13 views#CustServ :: How do you keep customer service consistent?
Thumbnail for #CustServ :: How do you keep customer service consistent?
Published (M)
ImMarkBernhardtMark Bernhardt
9 views#CustServ :: How do customer service people stay motivated?
Thumbnail for #CustServ :: How do customer service people stay motivated?
Published
ImMarkBernhardtMark Bernhardt
10 views#CustServ :: Does your business have a culture of great customer service?
Thumbnail for #CustServ :: Does your business have a culture of great customer service?
Published (M)
ImMarkBernhardtMark Bernhardt
10 views#CustServ :: How do you/your team stay knowledgeable and offer the customer fresh insights?
Thumbnail for #CustServ :: How do you/your team stay knowledgeable and offer the customer fresh insights?
Published
ImMarkBernhardtMark Bernhardt
15 views#CustServ :: When great service just isn't enough — Chronically unsatisfied customers
Thumbnail for #CustServ :: When great service just isn't enough — Chronically unsatisfied customers
Published (M)
ImMarkBernhardtMark Bernhardt
12 viewsCelebrate Customer Service Week in Businesses Small & Large, in the #CustServ Chat
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Published (M)
ImMarkBernhardtMark Bernhardt
15 views#CustServ :: When should you 'fire' a customer?
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Published (M)
ImMarkBernhardtMark Bernhardt
33 views#CustServ :: Can you consistently exceed customer expectations? If so, how?
Thumbnail for #CustServ :: Can you consistently exceed customer expectations? If so, how?
Published (M)
ImMarkBernhardtMark Bernhardt
9 views#CustServ :: Delivering bad news to customers — when, how and why
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Published (M)
ImMarkBernhardtMark Bernhardt
20 views#CustServ :: How do you handle customer praise?
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Published (M)
ImMarkBernhardtMark Bernhardt
26 views#CustServ :: What if your business is attacked on social media?
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Published (M)
ImMarkBernhardtMark Bernhardt
11 views#CustServ :: What are three things businesses can do to improve their customer service quickly?
Thumbnail for #CustServ :: What are three things businesses can do to improve their customer service quickly?
Published (M)
ImMarkBernhardtMark Bernhardt
12 views#CustServ :: In social customer service, response time counts. What is a 'response'?
Thumbnail for #CustServ :: In social customer service, response time counts. What is a 'response'?
Published (M)
ImMarkBernhardtMark Bernhardt
6 views#CustServ :: Is new technology making customer service better? Worse? Different?
Thumbnail for #CustServ :: Is new technology making customer service better? Worse? Different?
Published (M)
ImMarkBernhardtMark Bernhardt
24 views#CustServ :: How do you build a relationship from first impression to repeat customer, through service?
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Published (M)
ImMarkBernhardtMark Bernhardt
12 views#CustServ :: What corners should never be cut in customer service?
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