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Mark Bernhardt

Experience Architect, Vision-as-a-Service (VaaS) || Career student/practitioner of how #custserv, #design, #pr, #sm & #web support #brand.
Published (M)
ImMarkBernhardtMark Bernhardt
3 views#CustServ :: Delivering bad news to customers — when, how and why
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Published (M)
ImMarkBernhardtMark Bernhardt
20 views#CustServ :: How do you handle customer praise?
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Published (M)
ImMarkBernhardtMark Bernhardt
26 views#CustServ :: What if your business is attacked on social media?
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Published (M)
ImMarkBernhardtMark Bernhardt
11 views#CustServ :: What are three things businesses can do to improve their customer service quickly?
Thumbnail for #CustServ :: What are three things businesses can do to improve their customer service quickly?
Published (M)
ImMarkBernhardtMark Bernhardt
12 views#CustServ :: In social customer service, response time counts. What is a 'response'?
Thumbnail for #CustServ :: In social customer service, response time counts. What is a 'response'?
Published (M)
ImMarkBernhardtMark Bernhardt
6 views#CustServ :: Is new technology making customer service better? Worse? Different?
Thumbnail for #CustServ :: Is new technology making customer service better? Worse? Different?
Published (M)
ImMarkBernhardtMark Bernhardt
24 views#CustServ :: How do you build a relationship from first impression to repeat customer, through service?
Thumbnail for #CustServ :: How do you build a relationship from first impression to repeat customer, through service?
Published (M)
ImMarkBernhardtMark Bernhardt
12 views#CustServ :: What corners should never be cut in customer service?
Thumbnail for #CustServ :: What corners should never be cut in customer service?
Published
ImMarkBernhardtMark Bernhardt
4 views#CustServ :: What steps could you take to cure a business' bad customer service reputation?
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Published (M)
ImMarkBernhardtMark Bernhardt
15 views#CustServ :: How can customer complaints and negative feedback benefit your business?
Thumbnail for #CustServ :: How can customer complaints and negative feedback benefit your business?
Published (M)
ImMarkBernhardtMark Bernhardt
4 views#CustServ :: Stop making customers repeat themselves. Get it right once.
Thumbnail for #CustServ :: Stop making customers repeat themselves. Get it right once.
Published (M)
ImMarkBernhardtMark Bernhardt
7 views#CustServ :: Speed and Accuracy — Solving quickly and correctly
Thumbnail for #CustServ :: Speed and Accuracy — Solving quickly and correctly
Published (M)
ImMarkBernhardtMark Bernhardt
3 views#CustServ :: Delivering bad news to customers — when, how and why
Thumbnail for #CustServ :: Delivering bad news to customers — when, how and why
Published (M)
ImMarkBernhardtMark Bernhardt
20 views#CustServ :: How do you handle customer praise?
Thumbnail for #CustServ :: How do you handle customer praise?
Published (M)
ImMarkBernhardtMark Bernhardt
26 views#CustServ :: What if your business is attacked on social media?
Thumbnail for #CustServ :: What if your business is attacked on social media?
Published (M)
ImMarkBernhardtMark Bernhardt
11 views#CustServ :: What are three things businesses can do to improve their customer service quickly?
Thumbnail for #CustServ :: What are three things businesses can do to improve their customer service quickly?
Published (M)
ImMarkBernhardtMark Bernhardt
12 views#CustServ :: In social customer service, response time counts. What is a 'response'?
Thumbnail for #CustServ :: In social customer service, response time counts. What is a 'response'?
Published (M)
ImMarkBernhardtMark Bernhardt
6 views#CustServ :: Is new technology making customer service better? Worse? Different?
Thumbnail for #CustServ :: Is new technology making customer service better? Worse? Different?
Published (M)
ImMarkBernhardtMark Bernhardt
24 views#CustServ :: How do you build a relationship from first impression to repeat customer, through service?
Thumbnail for #CustServ :: How do you build a relationship from first impression to repeat customer, through service?
Published (M)
ImMarkBernhardtMark Bernhardt
12 views#CustServ :: What corners should never be cut in customer service?
Thumbnail for #CustServ :: What corners should never be cut in customer service?
Published
ImMarkBernhardtMark Bernhardt
4 views#CustServ :: What steps could you take to cure a business' bad customer service reputation?
Thumbnail for #CustServ :: What steps could you take to cure a business' bad customer service reputation?
Published (M)
ImMarkBernhardtMark Bernhardt
15 views#CustServ :: How can customer complaints and negative feedback benefit your business?
Thumbnail for #CustServ :: How can customer complaints and negative feedback benefit your business?
Published (M)
ImMarkBernhardtMark Bernhardt
4 views#CustServ :: Stop making customers repeat themselves. Get it right once.
Thumbnail for #CustServ :: Stop making customers repeat themselves. Get it right once.
Published (M)
ImMarkBernhardtMark Bernhardt
7 views#CustServ :: Speed and Accuracy — Solving quickly and correctly
Thumbnail for #CustServ :: Speed and Accuracy — Solving quickly and correctly
Published (M)
ImMarkBernhardtMark Bernhardt
3 views#CustServ :: Minimizing customer effort: Making it easy to do business with you
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Published (M)
ImMarkBernhardtMark Bernhardt
7 views#CustServ :: How important is it to have a system for customer information?
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Published (M)
ImMarkBernhardtMark Bernhardt
12 views#CustServ :: How can customer service drive the bottom line?
Thumbnail for #CustServ :: How can customer service drive the bottom line?
Published (M)
ImMarkBernhardtMark Bernhardt
3 views#CustServ :: How do you welcome new customers to create repeat buyers?
Thumbnail for #CustServ :: How do you welcome new customers to create repeat buyers?
Published (M)
ImMarkBernhardtMark Bernhardt
10 views#CustServ :: Feedback, both good & bad: Letting companies know how they're doing
Thumbnail for #CustServ :: Feedback, both good & bad: Letting companies know how they're doing
Published (M)
ImMarkBernhardtMark Bernhardt
16 views#CustServ :: Where does your organization get ideas for service improvement?
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Published (M)
ImMarkBernhardtMark Bernhardt
10 views#CustServ :: How do you minimize your customers' time spent waiting?
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Published (M)
ImMarkBernhardtMark Bernhardt
9 views#CustServ :: True/False — Customer service is the new marketing
Thumbnail for #CustServ :: True/False — Customer service is the new marketing
Published (M)
ImMarkBernhardtMark Bernhardt
8 views#CustServ :: Do you use incentives or rewards to make up to customers for service mistakes?
Thumbnail for #CustServ :: Do you use incentives or rewards to make up to customers for service mistakes?
Published (M)
ImMarkBernhardtMark Bernhardt
13 views#CustServ :: What are the characteristics of a top-notch customer service rep?
Thumbnail for #CustServ :: What are the characteristics of a top-notch customer service rep?
Published (M)
ImMarkBernhardtMark Bernhardt
19 views#CustServ :: How do you encourage customers to tell your customer service story?
Thumbnail for #CustServ :: How do you encourage customers to tell your customer service story?
Published (M)
ImMarkBernhardtMark Bernhardt
13 views#CustServ :: Why do some organizations fail at good customer communication?
Thumbnail for #CustServ :: Why do some organizations fail at good customer communication?