Helping low income consumers with their utility bills

Deven Ghelani spoke at Utility Week's #consumerdebt conference in Birmingham on 27 February 2018. He focused on assessing the initial effect of universal credit on low-income households, the impact of wider welfare reforms and how organisations can support vulnerable customers.


  1. I was joined on the panel by OfGem and OfWat who shared some excellent statistics that are worth sharing...
  2. To end this post on a positive note...
  3. And finally... It's a utilities conference, so I couldn't resist including my last experience of a major utility...
  4. To learn more about how @policy_practice works with utility companies, local authorities and national government to design schemes, assess eligibility for local and national tariffs and use data to drive targeted takeup of holistic support, email or tweet us @policy_practice