1. John Powell, Principal Investigator of the Research Programme, introduced the day. He talked about in one generation, digital has shifted every part of our lives, but we haven't yet fully understood or realised the potential of that shift in healthcare. The quote "everything is connected to everything else" informed some of the stunning architecture of recent times, including the Guggenheim Bilbao. As a mindset for architects, it is just as relevant for digital technology too.
  2. The day started in ernest with Douglas Finlay, Chair of the Lay Panel - a group of people who use services who have a central role in guiding the work of the programme.
  3. Jenny Newbold, from Cambridge University, presented The tick and the talk: do patients' survey responses relate to their narrated expereince of primary care consultations?
  4. Malte Ziewitz from Cornell University presented Feedback Stories
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