Wednesday May 16: InTouch Day 3
- Ongki Kurniawan, Chief Service Management Officer, XL Axiata Indonesia, spoke about "XL’s Journey To Customer Experience Leadership"
- Neville Cruz, Chief Technology Officer, Open Mobile Puerto Rico, spoke about "Velocidad 4G LTE With Open Mobile"
- Antonio de Carvalho, Chief Architect, Vodafone Germany, spoke about "Vodafone And Amdocs: Global Thinking For Local Markets"
- Gary Bailey, Former Goalkeeper for Manchester United and England, spoke about "Embrace Challenge, Experience Success!"
Tuesday May 15: InTouch Day 2
- Eli Gelman, Amdocs President and CEO opened the conference and spoke about the future of Amdocs and the telecommunications industry.