How BlackBerry cracked the youth market

My Twitter feed became a marketing product specialist and ethnographer this morning when I posed a question about BlackBerry mobile devices.

  1. The issue arose from a media workshop that Speed recently ran for six graduates on the Taylor Bennett Foundation.
     
    Several people in the group had at least two smart phones: one on a data contract for apps, and a second, typically a Blackberry on pay as you go contract for texting and BlackBerry Messenger (BBM).
     
    I was curious as to how BlackBerry has seemingly managed to attract a young audience when it was originally targeted at data hungry business people on the move.
  2. Again without typo. How has BlackBerry managed to get attract seemingly polar audiences in Gen Y&Z & biz peeps for email? Design or random?
  3. My Twitter feed had the answer of course. The recurring response was that young people like the messenger feature and pricing of the BlackBerry platform.
  4. @wadds it's that blinking BB messenger - my younger sisters are mad for it!! :-)
  5. @wadds Easy texting, BBM'ing, price plans and peers. Or at least that's why my daughter - and all her mates - got one :)
  6. @wadds the kids love BBM. Cheaper than texting (free/inclusive).
  7. @wadds re BB, isn't it enterprise email for business & BB messenger for Gen Y? The latter was a fortuitous accident I think, driven by users
  8. @wadds you can't underestimate the appeal of BBs free messaging service to younger users -suspect polar audiences was accident, not design!
  9. But is this deliberative customer-centric product development or luck? My Twitter feed had the answer of course.
  10. @wadds Fascinating, appears anomaly. From 'CITY' to 'the street'. Case of gen Y&Z calling the shots. Not marketing or Product.
  11. @wadds in effect they've built a product based on customer needs as opposed to coming up with loads of ideas and hoping people want it.
  12. @wadds by design... Price point, functionality, robust product and targeted marketing
  13. @wadds girls love the keys on the BB (nails) and the price - something stumbled upon by BB, then actively marketed
  14. And finally perhaps marketing, particularly in the form of celebrity endorsement, could have a role to play?
  15. @wadds star power...the kidz saw JayZ and Beyonce on them and were sold.

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Stephen Waddington

European Digital & Social Media Director @KetchumPR | Author Brand Anarchy | Editor & contributor Share This | Family man, countryside lover & Northumbrian

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