1. Phone, online, OTA, travel agent: what's the best way to book—and why?
  2. How are hotel brands doing it right in personalization?
  3. Is there a hotel trend or fad you’re excited about?
  4. Do you have a favorite loyalty program?
  5. What's the right way to tip housekeeping?
  6. Name the best new hotel amenity you've encountered.
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