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What's Next DC 2012 #whatsnextdc

Liveblogged impressions of What's Next DC 2012. And later - tweets and photos too!

  1. Introduction

    Vanessa French introduced our very full house to Tod Plotkin, principal of Green Buzz Agency. 

    He told us how the conference came about; he used to go to conferences for continuing education and networking. The only problem is how boring many of them were. Instead of simply complaining, he decided to do something different. 
  2. Keynotes

    Listening to Major George Hood, Chief Communications Officer of The Salvation Army talk about Communication: The Lifeblood of Every Organization. 

    He's making good points but I would have liked to hear just him, no slides. I want to hear his stories, something that happened to him that taught him these points. He is one of those people who just looks like he has great stories.  

    B. Bonin Bough, Senior Global Director of Digital & Social Media at PepsiCo is discussing Digital Fitness. Engaging and enlightening discussion. 

    He talked about how the Internet is as addictive as cocaine according to certain studies, and that Google and Twitter are the gateway drugs. A few technical issues but I don't notice until he points them out.

    He then went into some examples of how organizations have to adapt or die. Great example was Amazon vs Borders - he had a great slide that showed how Amazon's rise mirrored Border's descent into bankruptcy.

    Another example was of how Foursquare has enabled them to "own" the relationship happening between the retailer selling their products. Important because this relationship was previously thought sacred and "unownable" by the manufacturer within the retail environment.

    Will try to interview him after. Update: he was one of the few people who wasn't available afterwards.
  3. Breakout Sessions 

  4. Christian Compagnuolo of Blackboad leading a session called Blackboard's story. But in an interesting twist, he's relaying the story by telling us about how brands need to create - and be a part of - their tribes. 

    The first Half hour was mostly about examples of successful brand tribes. He put a lot of emphasis on starting to paint the picture from inside. 

    During the next part of the session, he started to talk about his experience, coming into a brand that the consumer was loving to hate. He highlighted relevancy, citing the example of Borders. Why did they die?

    Christian states: "they no longer exist because they were no longer relevant to their users".  " it's not about us" he says - it's about delivering a better experience to our clients.

    Love that he brought that up - in developing Women Grow Business and figuring out what direction to go in, I rely heavily on what the community wants, or at the very least what they vote for among a set of options.

    Fun fact: Students rely on mobile apps 9% more than the web - interesting fact. 

  5. Humanizing B2B Brands with Social Video @timwasher now w/ Cisco, formerly with IBM 

    One thing for engaging video: absurdity. Budweiser "you're not my Dad, what's next we're not black?"

    Room is very crowded, it's almost SRO in this session.

    Tim is making the point that for whatever reason, B2B brands don't think we can use humor to interact.

    "Humans like simple" and yet we create complex things so we can Not appear simplistic,which doesn't work.

    Inverse correlation between the number of slides you have and the speaker's knowledge of a product. (great slide).

    Start out w/ internal experimentation, internally. Try to do four before you go live.

    At Cisco they just did slide shows. 

    Another experiment, invited someone to do a travel log, focusing on what she was excited about. Story trumps messaging.

    On ROI: hits not as helpful as who is talking about it.

    Encouraged her to talk " like you're having a conversation with your husband" on her flip camera.

    Managing costs - hire college students from film school " $500 goes a long way when you're a college student."

    If you.'re going to use comedy, test it in front of an audience. Shot some video of more great tips.

    Shout out to CC Chapman & Ann handley's book Content Rules, regarding the Cisco video on one of their videos. He mentioned setting the proper expectation for what is for success. It's not the number of views, it's that bloggers and tweeters are discussing your brand.

    This was the most useful of the breakout sessions for me.

  6. Jason Keith of VistaPrint is about to start.  Really like how Jill Foster is meeting all the people who are here between sessions who she hasn't met. Gotta remember this for the first time I am asked to emcee a business conference event/track.

    "The local plumber could be your best customer." talking about Micros; 25 million people you're ignoring. Blogs for Boston.com too. He apologized for his Boston accent and someone responded "Go Pats!" indicative of the better discussions at this conference, There's something  more free and fluid about it.

    Average micro-business has $2k per month on marketing, according to a recent Staples study.

    Traits: 0 -19 employees
    Started company for reasons other than making a lot of money
    Desire to remain small
    make less than $100k a year

    As a group they spend $26 billion.
     
    Why/how are they misunderstood? 
    - term ."small biz" doesn't apply to them
    - lumped into entrepreneurs but they don't  fit the profile - eg: risk adverse.

    100 million people participated in small biz Saturday according to Amex, yes, but  JK believes them. 65% awareness, up from 29% from the year before ( which was also the first year.)

    I'm wondering how to actually Reach the Micro. I really love this presentation and am hoping I don 't have to leave to help with the networking session at lunch.

    Okay here's the answer to the question;

    - spur referrals, loyalty, relationships.
    - the micro business itself fiercely loyal
    - make your product or service relate-able - how did another biz benefit? Real life examples, case studies, how did someone just like them succeed.
    - always hunt where the animals are -- SOCIAL MEDA, primarily Facebook.
    - most important thing to remember is that they are shopping for both themselves & their biz at any given time.
    - not great at marketing, will need help w/ education. 65% have a social media presence.
    -"content can and will drive conversions" education on things they don't know they need help with.
    60% looking for help promoting their biz - the other 40% don't have time.
    - STRONG call to action. Not impulse buyers, but impulse clickers.

    Another very useful session. I've always had a separate (more popular!) blog for Micros, but I never called them that. Need to start.


  7. Breakout room 1  1:05 pm session: Chris Targanos, Evernote - @ctraganos and Steven Mau from NYU Stern - @stevenmau --Web development Playbook

    Tools Chris guests,project management. - Google Docs and  yammer, Omnigraffle. More later.

    Tips from Chris - get away from the org chart and focus more on what people want from you. Talk to more people outside the project to get feedback. Skitch ( which disclaimer by   Chris , Evernote just bought, but he used it before then.)

    More tools:

    Skitch  does something similar to Jing, where you can send a quick note in real time to give feedback. 

    Grabbox which takes apple screen grabs and send
    Silverback- app allows you to capture a remote screencast of user testing. Can also go through the webcam to see their faces.

    You might have noticed that I'm not mentioning Steve much. 

    What's happening is that Chris does a narrative about things on the web development and content development/ creation team, then Steve goes over visuals that show the NYU site and back office technical items to show how they got to those conclusions. 

    Works very well together and varies the discussion, most of the room is very attentive and escape hatches have only been used twice. It's SRO. Pic later.

    Great example is what is happening now, a video of a feedback session recorded in Silverback. Very enlightening but harder to write about. With this they learned that students weren't using the secondary navigation after the 2nd page deep from home page. Very important thing they would not have learned w/o usability testing.

    Code versioning tool - beanstalk, ties into Basecamp milestones.

    Pingdom,  Content development network

    Steve cut in to talk about the importance of audience targeting and soft launches.

    Book reco from Chris: High performance Web sites - Chris says we should force web devs to read. Link later.

    Really loved this session, useful actionable takeaways.

    Breakout Room 2 : 1:50 pm: Building Trust Online Duncan Moss - with Blackboard, not on Twitter (duncanmoss@yahoo.com)

    Why care about trust?
    Trust enables you to charge higher prices.

    What is trust?
    Commitments made vs commitments honored.

    Stories build trust.
    (hope these slides are available later. They're so far very simple with great graphics, giving us te highlights while he delivers the story behind what he's saying,mwhich is very helpful.)

    6 keys to building trust (He goes over examples of each. Many of them are videos. Hint. Hint.)

    1-tell your story

    2-show product/service

    have others tell your story (experts, people using your product, bloggers. He cited BBB but I don't think that's appropriate to everyone. he said this too,, talked about what is specific to your audience. Like @kikscore is for me.

    3-Amplify your customer's stories

    4-reviews build trustyelp ratings correlate to revenue bumps. Not just scores, but number of ratings. At least 4. Are there some bad ratings - all positive reviews are not believeable - key point.

    (sidebar: gave us his WWF handle. No, I'm not telling you what it is!)

    5-quantify Your Story and Results
    How many people have you impacted?

    6-Guarantee Your Products and services

    Who do you trust?
    -friends
    -social connections

    So are you building trust? 
    - think about how many of the 6 you're doing.
    - are you doing this *as a person*?
    - don't cut corners

    This was a great presentation with useful takeaways.

    @LisaByrne sent me a link to how to publish directly to WordPress. Running out of power w/o a break to go into plugin areas. 

    Update 01.25.12, there's another update to this coming with some afternoon sessions, Twitter, YouTube, and pics.
  8. Breakout room 2 Jocelyn Simpson

    Informative session about starting different types of informal social networks. Main example was IBM's alumni network. However she also cited alumni customers which sounded like a novel idea. Imagine the hidden river of lifetime referrals  in either direction.

    She also made reference to how this plugs into hiring - sometimes a former employee best fills a new position or has the network you need.

    A question came from the audience regarding how one could get HR to cooperate with this. She responded with several examples of where she could show positive, measurable results.
  9. Breakout room 2 : 3:30 pm -  About cleaning up social media sprawl (Came in late, will have to figure out actual title later.)

    About cleaning up social media sprawl - the constant building of new FB,twitter & other social media properties for each campaign in enterprise, rather than centering on one master account.

    Mess that exists: brands have checklist syndrome - building social media"stores" then abandoning them after an event, typically the launch event.

    Purpose is important - knowing what the collective decision s for using a certain channel helps.

    gave the example of Lenovo - Apparently this  is an ongoing, major issue for bigger brands and the enterprise. The fractured fan base truly causing a big mess and missed opportunities.
  10. Breakout Room 1: Katie from Facebook discussing political campaigns and Facebook.

    Why do campaigns want to be on FB?
    More than 1/2 of users come to FB every day. (surprised how consistent this has been over the years.)

    50+ demographics is fastest growing on FB. FB users are 57% more likely to vote according to a Pew Internet study, which has lot of other activities on the political action of the FB user

    Wisdom:
    90s- By browsing
    00sBy search
    10s- By discovery ie friends

    Somewhat disagree with this -  people still search, just not primarily on search engines. They search on mobile and on social networks.

    Gave the example of the announcement of Obama campaign. She pointed out that it wasn't just about getting connected to your friends - now they can target your friends in swing districts or cities, as FB Allows micro-targeting at that level.

    She spoke about the Newt Gingrich campaign and how they have used FB to share how much phone tree activity a volunteer or voter has done.

    She went over the like, commenting & registration tools, as well as placement in TV ads. It's a " much lower threshold of engagement" than a directive to visit your site.

    sidebar: I find that to be true but long term, what is the expense of letting a 3rd party  continue to own the relationship you've created? if businesses do this we should take care to follow up & make sure we take proper responsibility for those connections.

    Interesting note: businesses can turn sharing actions of friends into ads after you've done the share. Not intrusive to new people who haven't already opted in, but rather an increase in visibility to make sure more friends could see it.

    Now talking about their ad options. Non-social ads are east effectives.

    Example: Senator Corryn posts to his FB profile himself. His fans can tell and his engagement has gone up.

    Social networks are often the backup tool when the campaign or political office site goes down.

    Consider images in status updates, including info graphics. Cites mashable's eye tracking study.

    Came to this session completely by accident, but enjoyed it a great deal.

    Pictures with faces always do better.

    Codeacademy.com - good site for learning to code even basic HTML. Free.
  11. More Wrap-ups, Resources and More

  12. Chris Traganos' Blog post on What's Next DC

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