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Thu, Sep 29 2011 02:49:06

#GASPFAIL

#GASP and #GASPFAIL have trended above #bolt in Australia, today - due to their appalling treatment of a customer in their Chapel St store in Melbourne - in an email that goes viral: http://www.theage.com.au/small-business/service-to-make-you-gasp-20110929-1kyta.html

  1. And so it begins with:
  2. houseofturtle
    #GASPFAIL Gone Viral - If you haven't seen it yet... http://t.co/bACekbfu
    houseofturtle
    Wed, Sep 28 2011 23:07:01
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  3. sophdizle
    RT @fashionhayley: GASP at this retail fail. Customer makes valid complaint http://t.co/Z8aXYpAq and gets this response http://t.co/RWP4EWYx #GASPFAIL OMG
    sophdizle
    Thu, Sep 29 2011 02:39:41
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  4. CaseyWeekly
    Wondering why #gaspfail is trending on Twitter? Here's why: http://t.co/UJ0Ql68L
    CaseyWeekly
    Thu, Sep 29 2011 02:39:19
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  5. its_sharonrose
    unparalleled indeed,disgusting retail behaviour at #GASP. read the reply though, it will make your day #gaspfail http://t.co/OgQjzJtZ
    its_sharonrose
    Thu, Sep 29 2011 02:37:14
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  6. shehanwij
    worst customer services response ever whats total wankers #gaspjeans http://t.co/CJwFeAZP
    shehanwij
    Thu, Sep 29 2011 02:37:01
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  7. And then they remove their Facebook page after they are inundated with heaps of negative comments
  8. wearewink
    RT @MiaKlitsas: “@JodieNicholson: Whom else noticed that the Gasp Facebook page is now gone? Whom did that? Whom knows? Whom cares? #GASP #GASPFAIL”
    wearewink
    Thu, Sep 29 2011 02:37:43
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  9. Caityk_7
    RT @JodieNicholson: Whom else noticed that the Gasp Facebook page is now gone? Whom did that? Whom knows? Whom cares? #GASP #GASPFAIL
    Caityk_7
    Thu, Sep 29 2011 02:36:21
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  10. Natmaha
    RT @tinnipoo: OMG I can't believe the story is actually true #GASPFAIL http://t.co/WIe3uFi4
    Natmaha
    Thu, Sep 29 2011 02:36:59
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  11. miranda18may
    RT @mikestuchbery: #Gasp flashmob! Everyone dress sloppily and chase the Chapel Street sales staff into the street! #Gaspfail
    miranda18may
    Thu, Sep 29 2011 02:36:09
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  12. And gets onto the mainstream news with Fairfax's @melbourneweekly @wetoday @theage @smh_news and News Limited's @herald_sun. Channel 7's Director of Social MEdia @AdamBoland7 weighs in as well, amid tweets that it's going on national television's Today Tonight and @the7pmproject

  13. kendragreen
    oh dear Gasp. It just got massive. Today tonight are hold of it. #Gasp #Gaspfail EPIC FAIL
    kendragreen
    Thu, Sep 29 2011 02:33:38
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  14. AnneMaybus
    RT @AdamBoland7: Oh dear. If you think the #gasp email you've already seen is bad. Wait until you see the one they just sent us! #sun7 #gaspfail
    AnneMaybus
    Thu, Sep 29 2011 02:37:56
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  15. Em_Davenport
    Rumours of #gaspfail being on Today Tonight, love it! Poor service is never ok!! http://t.co/hxaqNJgI
    Em_Davenport
    Thu, Sep 29 2011 02:36:16
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  16. TutuAmes
    RT @melbourneweekly: #gaspfail The viral email that got a dose of its own medicine. http://t.co/IdZFsfV8
    TutuAmes
    Thu, Sep 29 2011 02:40:35
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  17. AdrianFernand
    RT @CarolineSiler: @AdamBoland I had a run in with Chris from #gasp just last weekend. Happy to share if you want to know more. Total #gaspfail
    AdrianFernand
    Thu, Sep 29 2011 02:35:51
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  18. rosalineyuen
    clothing resembling a dead flamingo #gaspfail
    rosalineyuen
    Thu, Sep 29 2011 02:39:00
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  19. Leeyong_Soo
    RT @dandotmoss: #Gaspfail was beating #bolt for a bit today, http://t.co/9RZEHFoF see our update. #gasp #gaspjeans
    Leeyong_Soo
    Thu, Sep 29 2011 02:38:02
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  20. katrinaevenstar
    RT @WAtoday: Clothing retailer the laughing stock of the internet today after customer service complaint goes viral #gasp #gaspfail http://t.co/UncDnoGW
    katrinaevenstar
    Thu, Sep 29 2011 02:39:44
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  21. sportingpulse
    #gasp #gaspfail go the internet - Customer complaint email and response by GASP clothing goes viral | Herald Sun http://t.co/c422nmJO
    sportingpulse
    Thu, Sep 29 2011 02:32:35
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  22. And customers come back with:
  23. mrated
    I guess if you hadn't heard of #gasp this morning you do now! They do realise they're selling clothing right? #gaspfail
    mrated
    Thu, Sep 29 2011 02:39:42
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  24. bec23
    #gaspfail should spawn a tag of #boycottgaspforever that would be #fashionforward
    bec23
    Thu, Sep 29 2011 02:40:16
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  25. Lesson learnt?

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