Fire service communicators
Social media highs and lows, deaths and inquests, and changing behaviour were discussed by communications teams from fire services around the UK, as Manchester hosted a one day seminar.
- The day was already gathering pace on social media before it officially got underway
Will be following the @manchesterfire comms event chat today with interest - good for all comms and 999 services #FIREPRO
- Starting off the event was Bridget Aherne from Greater Manchester Fire talking about the interest in the Shaw gas explosion earlier this year and how the communications team dealt with this both online and offline.
Fantastically detailed behind the scenes account of 2012's tragic explosion in Shaw, Gr Mcr, from @BridgetAherne at #firepro. Nice start.
11.15am first calls, 11.18am MEN tweets, 11.35am @manchesterfire tweets. First pic came from a resident. #firepro.- In times of crisis, use the people around you & other staff. Don't need trained comms officers to answer the phones @BridgetAherne #FirePRO
- A determined and coordinated approach to crisis management at the Shaw explosion resulted in @manchesterfire receiving an award. #firepro
- Other fab speakers included Dan Slee from Walsall Council who shared examples of how local government organisations have used Twitter during incidents in his area. Key learning is that it doesn't matter which organisation is tweeting as long as there is an authoritative voice.
