Will Text-Based Communications Eventually be Upended by Video?
Comments from the original post,The Coming Ubiquity of Video Communications.
Jonathan Bray - I can see video replacing SMS supremacy as ease of use increases. It wouldn't surprise me if we get video avatars to deal with the whole "messy hair and pajamas issue". When you can map a video avatar of your "Best Face" (or random character) that actually responds to your minor facial movements we'll be there. Not only that but short burst facial responses would grant so much interpersonal contact that it will replace texting lol, WTF?, and the likes.
Video communications will become the standard for businesses offering premium customer service, and savvy businesses that want to increase interpersonal engagement.
Tech issues like multitasking and bandwidth will be worked out over time, and are not insurmountable enough to prevent mass adoption.
- Mark Porter - Just as phone calls are considered intrusive so too is video in many
cases. Both parties need to be committed to a live conversation. I can
read and reply to text msg while listening on a con call and working on a
powerpoint. Texting allows you to do everything on your timeframe.
Sometimes less is more.
kitz dunphy - I am not sure if video will replace SMS any time soon either. I think SMS is still an easy, discreet and cheap option for people to communicate especially in developing economies where mobiles are just starting to penetrate the general population. However, I do think video will become much more widely spread for business. It may come to replace telecomms as we know it, once the price and bandwidth speed equals standard telephony. It wont necessarily replace any existing technology but become another option. There are types of people who will naturally choose video as their medium, much as ebooks have encouraged new types of readers and not spelled the demise of books as some predicted.
Sam N - Bernard, I can see where you are coming from but no way will text-based communication be upended by video. Video is not a convenient form of communication in all cases. E.g., if you are sitting in a meeting, do you want to get an SMS or a video recording? Video cannot be scanned as quickly as text. #2: some people just communicate better in writing than orally. And thirdly look at all the kids these days with their texting and such. People under 20 probably think in SMS.
Chunka Mui - I question the first two predictions since it flies in the face of multi-tasking, which I think is a stronger force. Video also has different social implications--numerous study shows that people react differently when they can see someone as opposed to when they just hear or read what they have to say. This will limit the substitution effect. I think the third point is spot on. The important question is what video enables and changes--as opposed to what it directly replaces.
atimoshenko - The problem with video is its need for absolute simultaneity. If you are using video to communicate, you better be doing nothing else, and ideally have nothing else going on around you either. Video is great in certain instances -- when you're talking with close family, when you're sharing an important event, when you need to brainstorm or negotiate -- but it is certainly not a 'general purpose' communication technology.
- Adam Smith - Do you have any ideas about third party vendors that currently
technology that could enable patient to doctor video chats in reasonable
high def, without having to download a plugin?
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