Sharing my experience of positive customer service that my family received from a broadband provider

Storified by Krishna De · Wed, May 01 2013 22:49:27

Now this is what I call a five star customer experience I rarely write about my own or my families experience... · Krishna De

Hi @UPCIreland A little note from our home to yours bgn.bz/upcthanks

— Krishna De · Wed, May 01 2013 07:40:15

@KrishnaDe Many thanks for your feedback Krishna - we are delighted to hear you're enjoying your increased speeds :) Eamonn.

— UPC Ireland · Wed, May 01 2013 07:54:50

@UPCIreland You are very welcome - only wish it came with more hours in the day too:)

— Krishna De · Wed, May 01 2013 08:13:54

Nice one UPC! RT @KrishnaDe: Hi @UPCIreland A little note from our home to yours bgn.bz/upcthanks #positiveireland

— Neville Shekleton · Wed, May 01 2013 07:53:59

Truth bombs. Same experiences with them every time “@KrishnaDe Hi @UPCIreland A little note from our home to yours bgn.bz/upcthanks”

— Gavin Doyle · Wed, May 01 2013 08:00:59

“@KrishnaDe: Hi @UPCIreland A little note from our home to yours bgn.bz/upcthanks” - same best service for my household

— fredherrera · Wed, May 01 2013 08:06:54

Good to learn about a positive customer service story on Twitter: @KrishnaDe on @UPCIreland bgn.bz/upcthanks

— Aileen O'Toole · Wed, May 01 2013 08:28:40

@aileen_otoole @krishnade @upcireland Great seeing a good news experience being paid forward. Thanks for sharing ;)

— Eli · Wed, May 01 2013 08:38:53

@EliTreacy @aileen_otoole orgs can't meet everyone's needs all of the time so thought @upcireland deserved recognition today :)

— Krishna De · Wed, May 01 2013 14:39:58

@KrishnaDe @UPCIreland You have just helped me decide, past history made me afraid to order! Tomorrow will be switching all to upc.

— Alan Howard · Wed, May 01 2013 10:53:22

@AJH_IRL Thanks for taking the time to read my review Alan - I hope your transition to @upcireland goes well :)

— Krishna De · Wed, May 01 2013 14:44:10

Examples of brands and organisations using Vine in their content marketing

Storified by Krishna De · Mon, May 06 2013 05:37:47

Lost your watering can? Find a plastic bottle. #lowesfixinsix #tip https://vine.co/v/bUrxWwZ7gen

— Lowe's · Sun, May 05 2013 11:32:08

Use a cupcake liner to stop a sticky situation. #lowesfixinsix #lifehack #favthings https://vine.co/v/bQ7BjB0Ugz1

— Lowe's · Wed, May 01 2013 08:09:30

Clean your cookie sheets with baking soda and peroxide. #lowesfixinsix #howto #stopmotion https://vine.co/v/bx9iEFdwvJ0

— Lowe's · Tue, Apr 30 2013 08:07:46

Shoe organizers are also great for storing cleaning products. #lowesfixinsix #lowes #favthings https://vine.co/v/bxIgIKPzAiL

— Lowe's · Mon, Apr 29 2013 08:16:08

Happy Star Wars Day. #starwarsday #starwars #nails #urbanoutfitters https://vine.co/v/bQpEJOejTVV

— Urban Outfitters · Sat, May 04 2013 12:02:50

Ready for Star Wars Day? #chewievine #maythe4thbewithyou https://vine.co/v/bx92zjIIMiO

— USA TODAY · Tue, Apr 30 2013 09:10:15

Chewbaccavine's Front Page on RebelMouse

RebelMouse organizes your online presence into a beautiful, dynamic and social site - in minutes. The latest news headlines and interesti...

Like fresh ground cookie on your ice cream? Then check out our latest Vine - #OreoSnackHacks https://vine.co/v/bQe2lF60n3J

— Oreo Cookie · Thu, May 02 2013 07:25:57

Drunken Cat Drawings! #vinecats http://vine.co/v/bPwtAQxmW5T

— Threadless · Thu, Apr 25 2013 04:35:25

17-year-old Easton introduces his 3D printed robotic arm. #WHScienceFair https://vine.co/v/bPZArE1LLYF

— The White House · Mon, Apr 22 2013 10:31:01

Comedy Central Special #ComedyFest Experiments With App and Vine

A new Comedy Central special is hitting Twitter and Vine next week. And you won't have to pay a penny to laugh. #ComedyFest will be a mul...

This week Twitter launched it's music app and web app.The app defaults to play 60-second preview clips from iTunes, but Spotify and Rdio subscribers can link their accounts to hear the full song. Will you be using the Twitter music app?

Storified by Krishna De · Sat, Apr 20 2013 06:49:08

Twitter Blog: Now playing: Twitter #music

Today, we're releasing Twitter #music, a new service that will change the way people find music, based on Twitter. It uses Twitter activi...

Twitter #music

Read reviews, get customer ratings, see screenshots, and learn more about Twitter #music on the App Store. Download Twitter #music and en...

The 100 most popular musicians on Twitter: get the full list

Twitter launched its standalone music app yesterday following a week long beta release for selected musicians. We've taken a look at musi...

FADER Explains: Twitter's #Music App " The FADER

Twitter's new #Music service, already deemed "insane" by Wiz Khalifa, launched publicly yesterday. Partnered with iTunes, Rdio and Spotif...

The Dove “Real Beauty Sketches” Campaign - links to the video and a parody video (plus some articles about the campaign). What do you think of the campaign?

Storified by Krishna De · Sat, Apr 20 2013 06:38:02

You're more beautiful than you think. Watch & see for yourself: http://bit.ly/117VuNt #WeAreBeautiful

— Dove UK & Ireland · Fri, Apr 19 2013 12:38:17

Dove Experiment, Parodied: How Men See Themselves

We learned from the recent Ogilvy ad campaign for Dove that, when it comes to physical features, women tend to give themselves less credi...

The Story Behind Dove's Mega Viral "Real Beauty Sketches" Campaign

Dove's " the New York Times, ABC News, on this very site, and in the Huffington Post, where a positive piece about the campaign has been ...

Content We Love: the Press Release Behind the Dove "Real Beauty Sketches" Campaign

The biggest viral story of the week was undoubtedly the latest in the Real Beauty campaign from Dove. Titled "Real Beauty Sketches (#wear...

No hard sell here: Dove and Kmart campaigns on YouTube go viral anyway

Two new YouTube ad campaigns that have gone viral recently-Dove's new "Real Beauty Sketches," which takes a serious look at women's perce...

If you are using Google Hangouts for events ad connecting with your team you will find these resources of assistance

Storified by Krishna De · Fri, Apr 19 2013 00:02:40

The must-have hangout extension for Hangouts on Air

Do you use Hangouts on Air and want your viewers to interact with you more directly? This simple Hangout extension gives you this possibi...

How To Set Up Google+ Hangout Lower Third

When doing a Google+ Hangout, it's just good form to introduce yourself to viewers and other participants. Insert a news anchor type name...

On the 14 March the IDA in Ireland facilitated a Tweetchat to share insights on trends impacting business - this event focused on technology. The Tweet chat was moderated by Margaret Molloy CMO of Velocidi a digital agency and Barry O’Dowd, Head of Emerging Business at IDA Ireland

Storified by Krishna De · Thu, Mar 21 2013 04:53:23

Interactive Tweet Chat for Global Business Community to Discuss What's Behind the Tech Boom in Ireland - IDA Ireland Investment Promotion Agency

WHAT: The #IrelandBiz tweet chat, held by IDA Ireland, is designed as an interactive question and answer session to share insights on tre...

Join our #IrelandBiz tweet chat today, 12-1 PM EDT/4-5 PM GMT. We’re talking about cool tech scene in Ireland

— IDA Ireland · Thu, Mar 14 2013 06:19:55

5 min countdown to tweet chat #irelandbiz pic w @idaireland http://t.co/m5HKuyCqVD · Margaret Molloy

I’m here w/ Barry O’Dowd, Head of Emerging Business @IDAIRELAND, live from #founders in NYC #IrelandBiz

— Margaret Molloy · Thu, Mar 14 2013 09:00:26

Welcome to #IrelandBiz, today we’re talking about Ireland’s tech scene

— Margaret Molloy · Thu, Mar 14 2013 09:01:03

Here’s how this works. I’ll pose questions to Barry at @IDAIRELAND #IrelandBiz

— Margaret Molloy · Thu, Mar 14 2013 09:02:38

To join our Q&A, Q1 is question one, A1 is answer to Q1, Q2 is question two, A2 is answer two, etc #IrelandBiz

— Margaret Molloy · Thu, Mar 14 2013 09:03:00

Be sure to include #IrelandBiz when tweeting. Now let’s get started!

— Margaret Molloy · Thu, Mar 14 2013 09:03:52

For the next hour, we’re chatting live about vibrant tech scene in Ireland. Join us #IrelandBiz

— IDA Ireland · Thu, Mar 14 2013 08:56:25

Hi everyone, glad to be here & welcome #IrelandBiz

— IDA Ireland · Thu, Mar 14 2013 09:03:26

Hi Barry @IDAIRELAND, welcome to NYC! What do you think of scene here at #founders today? #IrelandBiz

— Margaret Molloy · Thu, Mar 14 2013 09:05:45

A1: f.ounders is called Davos for Geeks but vibe here is very cool, cutting-edge #IrelandBiz

— IDA Ireland · Thu, Mar 14 2013 09:06:29

A1: You see a who’s-who list of tech innovators, all mingling, meeting up, in the heart of NYC #IrelandBiz

— IDA Ireland · Thu, Mar 14 2013 09:06:58

A1: NYC & Ireland, 2 tech hubs, are converging, exchanging ideas #IrelandBiz

— IDA Ireland · Thu, Mar 14 2013 09:07:30

A1: All before St. Patrick’s Day when US goes from red, white & blue to green #IrelandBiz

— IDA Ireland · Thu, Mar 14 2013 09:07:54

Happy early St. Paddy’s Day! Q2: How does networking at #founders compare to what you see in Ireland? #IrelandBiz

— Margaret Molloy · Thu, Mar 14 2013 09:08:26

A2: What’s similar: Tech giants & VCs are connecting with smaller, fast-growth companies #IrelandBiz

— IDA Ireland · Thu, Mar 14 2013 09:08:56

A2: Here’s the difference: Irish networking is more spontaneous #IrelandBiz

— IDA Ireland · Thu, Mar 14 2013 09:10:21

A2: CA has Silicon Valley, NYC has Silicon Alley. Dublin is home to its own tech neighborhood Silicon Docks #IrelandBiz

— IDA Ireland · Thu, Mar 14 2013 09:09:33

Media coverage of the Tweets relating to the @hmvtweets account from which a member of staff live Tweeted about redundancies

Storified by Krishna De · Thu, Jan 31 2013 23:14:28

Rebellious HMV tweets are in a fine tradition

As the triple-dip recession hits, major stores have embarked on a jobs massacre. Jessops, Blockbuster and HMV have collapsed, placing tho...

Rogue tweets announce HMV job cuts

Rogue tweets announce HMV job cuts Staff at collapsed music and entertainment chain HMV used the company's official Twitter account to an...

HMV staff in UK tweet their sacking live

Staff at HMV in the UK relayed their sacking live on social media, using the company's official Twitter account. The rogue tweeter wrote:...

HMV staff take to Twitter to give live account of 'mass execution'

By James Legge Thursday January 31 2013 WORKERS at troubled entertainment store HMV have seemingly announced their own sacking live on Tw...

HMV UK Twitter taken over by staff getting fired

Staff in the UK branch of HMV have revolted against the company firing them, taking control of the music stores official Twitter account ...

HMV Staff Use Twitter To Reveal Redundancies

HMV staff have used the company's Twitter account to reveal workers at the head office and other non-shop staff are being fired. The staf...

HMV Twitter: Disgruntled staff hijack company's official Twitter account to tweet 'live firing of 60 staff'

Disgruntled staff at collapsed HMV hijacked the firm's Twitter account today - as they were being sacked. The angry workers tweeted live ...

Laid-Off Employee Live Tweets 'Mass Execution'

A disgruntled worker did not walk out quietly after being laid off from a job at the U.K. music store HMV. Instead, the former HR employe...

HMV Employee Live-Tweets Layoffs From Company's Twitter Account, @HMVTweets

So much for going out quietly: As HMV Group laid off numerous employees today after dismal holiday sales, at least one took to Twitter to...

HMV Employees Commandeer Corporate Twitter Account in Response to Layoffs

HMV administrator Deloitte announced 190 job cuts today as part of the firm's effort reduce costs and eliminate redundancies for the bele...

Ex-HMV employee lets loose on company Twitter feed

An employee apparently fired from music retailer HMV let loose on the company's Twitter feed Thursday, comparing the latest round of layo...

HMV staff hijack company Twitter account to live-tweet the sacking of 60 employees

One former HMV employee hijacked the company's official Twitter account earlier today to live tweet his thoughts about the struggling med...

#hmvXFactorFiring: HMV staff live tweet sacking - Now. Here. This. - Time Out London

In today's social media-focussed society, what should you consider when firing members of staff? Making sure none of them have access to ...

'Mass execution': fired HMV employee lets loose on company's Twitter feed

Laying off staff ... HMV. Photo: Reuters An employee apparently fired from music retailer HMV let loose on the company's Twitter feed on ...

Services for providing bulk text messaging for your business if your are in Ireland. Do check that the service you choose enables you to comply with data protection. Please note I have not tested these services. They are listed in alphabetical order.

Storified by Krishna De · Sat, Feb 02 2013 14:37:17

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Business Text Messaging Solutions | Bulk SMS - eMobile

Bulk Text messaging is an eMobile business tool that makes it easy for you to manage, analyse and report on your SMS campaigns. Learn abo...

Bulk text messaging - Vodafone Ireland

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SMS gateway - Products & Services - SMS provider HQSMS.com

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A story to watch as these two organisations go head to head about the importance of intellectual property and patents when it comes to brand design.

Storified by Krishna De · Mon, Jan 28 2013 05:52:57

Quirky Blog | Rise Up! Quirky Seeks Justice for Inventor Bill Ward

Rise Up! Quirky Seeks Justice for Inventor Bill Ward posted ago by baron As a haven for transparent online collaboration, Quirky must str...

OXO - Tools you hold on to.

On January 21, consumer products company Quirky accused OXO and our design partner, Smart Design, of appropriating a feature from a produ...

On January 21, consumer products company Quirky · Facebook

Quirky Blog | Quirky Stands Strong Following Oxo's Response.

quirky is a social product development company. Your product ideas come in, our community works on them, we sell your product worldwide, ...

A curation of content around the recent article about how private Facebook status updates were made visible when someone used the Chrome Storify bookmarklet/plugin

Storified by Krishna De · Tue, Jan 22 2013 22:09:19

Private Facebook status updates made visible by Storify - AGBeat

18 hours ago ... Unfortunately, that has been proven true of private Facebook status updates, no matter a user's privacy settings, ...

Storify and privacy online (with tweets) · storify · Storify

20 hours ago ... Storify and privacy online. There's a bit of confusion over a blog post and whether Storify itself makes "pri...

Storify demonstrates how not to react to public criticism.

The recent kerfuffle over Storify and the ability of Facebook users to use it to post material from secret groups has got me thinking abo...

Why Storify Misses the Point on Protecting Privacy

When is a private thought not a private thought? When online curation tool Storify decides to bypass privacy wishes and share that though...

Why the Storify ability to publish "private" Facebook posts matters (with tweets) · amyvernon

The article didn't blame Storify, but rather exposed a hole in online privacy. It pointed out that the user needs to be aware of privacy ...