Quite often we find ourselves in a conflictual situation in the workplace. How did we get there? In this session we will explore some of the assumptions we make about people that lead us to respond to them in different behavioural terms and, how this alters when we become more aware of our own behaviour and who we are dealing with.

The session uses Arthur Shelley’s Organizational Zoo metaphor to examine our own behaviours in a fun manner and to gain some insights into how we can apply reflective self knowledge to developing more constructive relationships.