Improving municipal policy via Twitter
A case study in Washington, DC. May 15, 2013
- The Dept. of Consumer and Regulatory Affairs (DCRA) reviews and issues all building permits in Washington, DC. Permits and related documents are public record and are viewable at the agency's office in Southwest Washington.
- 10:49 am. I warn Geoff that photographs aren't allowed...
- You can get copies, but you have to pay for them and wait. Why all that hassle when a cameraphone shot will do?
- 11:45 am. Matt Ashburn confirms...
- — mattashburn (@mattashburn)Wed, May 15 2013 08:45:43At @dcra, viewing public documents. Govt says not allowed to take photos of public documents in my hand, must pay them for copies.
- — mattashburn (@mattashburn)Wed, May 15 2013 09:06:51
- 12:24 pm. A councilmember's chief-of-staff notices...
- — mattashburn (@mattashburn)Wed, May 15 2013 09:48:50
- 12:26 pm. The agency investigates...
- 2:05 pm. DCRA changes the policy...
- 2:11 pm. City resident is pleased with the responsiveness.
- — say 'Eye Em Gōph' (@IMGoph)Wed, May 15 2013 11:11:13
- And just like that, a city service just got better.
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