Social Media

Questions for Dick Costolo at #ONA12

I asked Twitter followers what they wanted to hear from Twitter chief executive Dick Costolo about, and because Twitter is a powerful platform it came up with some good questions. Felix salmon and Jeff Jarvis quick off the mark with probably the two most important 'big picture' questions:

  1. @emilybell the big one: why the move from open platform to closed media company? Is it pressure from shareholders to make money?
  2. More specifically, on free speech there was the lingering bad taste after the suspension of Independent journalist Guy Adams' account during the Olympics following criticism of NBC's coverage and the publication of an executives (public domain) work email address. the commercial partnership between the two outfits somehow made this worse.
  3. @emilybell After @GuyAdams and recently #OWS, can Twitter stand up for privacy, free expression and profitability all at the same time? #ONA
  4. The 'big picture' questions all revolve around the transition from a very open platform to one which has recently sought to restrict access to developers and impose stricter guidelines on the use of its data through changes to its API .
    Twitter users have many questions relating to their own control of the platform:
  5. @emilybell New Bat Time, Same Bat Question: How soon will @Twitter users be able to download all of their tweets? tcrn.ch/p1K8HW #ONA
  6. yes, @emilybell Twitter analytics for all (aka GA) - much talked about not materialised, how can he monetise without?
  7. @emilybell A lot more Twitter accounts seem to be getting verified lately. What's driving that change? #ONA
  8. There were dozens of other good questions too: who is not currently on Twitter that he would like to see there? What does he think the most inspiring use of the platform has been?  I would like to know what his favourite story broken by Twitter is?   Ace interviewer and veteran of the media talking head inquisition Charlie Rose got to Dick a couple of days before the ONA 2012 conference. So I was able to follow (but not see!) some of the interview:
  9. Dick Costolo to Charlie Rose: Facebook and Twitter compete for advertisers, they'll continue to be different companies.
  10. Dick Costolo to Charlie Rose: "Hundreds of thousands of applications out there" that uses Twitter's API.
  11. Dick Costolo to Charlie Rose when asked about possible Twitter hardware: "We don't think about those kinds of things."
  12. (So no Twitter phones in the near future). 
  13. Dick Costolo to Charlie Rose: New profile pages were launched following feedback from users they wanted more personality on profile.
  14. Dick Costolo to Charlie Rose: "Our position…has been, we feel we have an obligation to protect our users right to protest."
  15. Dick Costolo to Charlie Rose: Case that concerns me is these super-injunctions that don't allow you to say there's a court order.
  16. Here is a version of the interview from the Businessweek blog. The comments that 'Apple is our mentor' is going to make many think this is a real move towards closed and controlled systems.

  17. We all want to know what's next for Twitter, because it so fundamentally affects journalism now. If we want all these protections from prosecution and suspension, and we want  a free speech platform, then don't we really need another platform? Is it unfair to expect Twitter to be the platform of free expression and modern journalism when it is in fact just another company?

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emily bell

Director of Tow Centre for Digital Journalism at Columbia J School. Former guardian news & media director of digital content. Contact [email protected]

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