How to Overcome the Fear of Online Customer Service

Customer service used to mean calling an 800 number, but now, online customers service is the norm. How does online customer service work for small businesses? What's the connection between online customer service, marketing and PR and what are the best strategies to create killer experiences?

  1. Q1: What does a great customer service experience look and feel like to you?
  2. Q2:What was your most memorable customer experience? What made it great?
  3. Q3: What is your favorite customer service support channel? Phone, email or social? Why?
  4. Q4: Are you afraid of providing customer service online?
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