A story of online community, comments and moderation
Want some lessons directly distilled from the virtual front lines on how to handle blog comments, moderating forums and building online community? These folks have you covered.
RT @abbeysuekos: A packed room at @EdelmanDC for @SMWWDC #smwengage cc: @merici http://pic.twitter.com/EVWyVU2B
Being a community manager is like being an 8th grade substitute teacher #smwengage
Substitute teaching analogy to online community building. Like it a lot...very true in fostering dialogue. #smwEngage #smwwdc
radar.oreilly.com/2011/05/3-ways… RT@ericuhlir @digiphile talking about importance of preserving space for peer-to-peer learning and dialogue. #smwengage
@phoebedoris talking about responsibility to community to tell their stories the right way #smwengage
Explain in human terms and not legal terms if you run up against legal issues with a user community. #SMWengage- You can't reply to everything. You have to pick your moments. Have to get the idea out. It's a balance. #SMWengage
- Social media, the need to feel connection with SOMEONE out there #smwEngage #smwwdc
- Sometimes want to set "rules of the road" so people know why their comments are being ignored or amplified. #SMWengage
- Female journalists have been finding a more hostile environment on Facebook Subscriptions. But people have jumped to defense. #SMWengage
RT @exilauren: In community management can't just get bogged down in getting rid of bad - major value on bringing out good #smwengage- Travel Channel lots of shows. Far more valuable to bring out positive commenters but get bogged down in managing negative. #SMWengage
- The ease of anonymity through a negative tweet or post isn't so easy when a real person follows up with you #smwEngage #smwwdc
- Sometimes people assume there's no one at the other end. When people respond back, the second reaction is usually nicer. #SMWengage
- +1 RT @Ezeroglu: By answering the negative posts in person "Turn the person from angry to a part of your community" #SMWengage
- Every so often, people end up defending you who were once hostile if you engage with them like a person. #SMWengage
As public affairs person, part of role is to go to internal contacts and get a response #smwengage
