Trends in Enterprise Digital Transformation & Public Sector Implications

Leasons from business digital transformation will enter the public sector in 2017.

  1. The patterns of private sector digital transformation efforts will be better understood in 2017.
  2. The use of new technology platforms will be seen as necessary to achieve transformational benefits.
  3. Governments will be held back in digital transformation efforts by a combination of legacy technology, like ERP, and traditional government IT thinking.
  4. Artificial intelligence and machine learning will be contributors to digital transformation efforts in the private sector.
  5. Governments will need to adopt new forms of IT implementation processes to overcome legacy thinking. This includes focus on customer experience (citizen experience), design thinking, agile development and use of smaller projects. This will require a change in IT culture and IT procurement methods.
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