Charter: What Customers Have to Say
Charter has recently announced and implemented a company-wide customer service initiative. How do customers feel about Charter's services? What's your take?
- Charter has a new plan for customer service, the company says.
Charter's 'All In': Stepping Up Customer Service With a New Customer Satisfaction Guarantee
When I received an unexpected knock on my door from a Charter Communications representative earlier this week in North St. Louis County, ...Umatter2Charter - Charter Communications
What is Umatter2Charter? Social Media Team. The entire Charter team is committed to delivering a great customer experience (by phone, e...- Keep an eye out for the Charter trucks--they just might be in your neighborhood soon, carrying Charter reps who want to know how your service is going.
- You can even reach Charter's reps on several social networking sites--including Facebook, Twitter and Google+. We hear that the company is especially responsive with requests sent through social media.
Umatter To Charter | FacebookUmatter To Charter - Umatter2Charter is here! We're here to listen, ready to help when needed, and we're here to support the Ch...
Umatter2Charter - Google+Nov 10, 2011 ... Umatter2Charter - Umatter2Charter is here! We're here to listen, ready to help when needed, and we're here to ...- Eric Ketzer (@Umatter2Charter) on TwitterSign up for Twitter to follow Eric Ketzer (@Umatter2Charter). Social Media Manager for Charter; supporting the SM team and our fantasti...
- Customers tweet @Umatter2Charter to check status on their services and to offer comments or express concerns.
@Umatter2Charter trying to use my charter home internet as a vpn host when I'm on an insecure conn (e.g. open wifi), but it's not letting me- Charter reps seem on the ball responding to Tweets--offering instructions, tips, ideas and other kinds of help. They're even following up with customers after their issues have been resolved.
@PriscChic I wanted to follow up and see if there was anything we could assist with @Charter. charter.com/Umatter2Charter
@SwagQueen_5 Fantastic!! :) Let us know @charter if we can help with any questions or problems. charter.com/umatter2charter
@ryanhayner Caught your tweet last night Ryan. How long were you out? Everything back up and running? charter.com/Umatter2Charter- @sandymaxey Following up to see how things are going today. Is there anything that I can help with? charter.com/umatter2charter
@hartmaha Can you please Power Cycle all the devices following these instructions? bit.ly/forcerelease- @jessicalam_ Thanks for the feedback Jessica. If we can help with anything, please hit us up @Charter charter.com/Umatter2Charter
- One rep even invites a customer back to Charter when she sees a complaint about another provider.
