#EMchat 7: CRM Part 2!

We tackled the second part of our CRM discussion this week and had some great conversations! If you missed the first chat, make sure you check it out also. We're off next week for Thanksgiving, but are hoping to have up a semi-schedule of future chats within the next month--watch out!

  1. To all my followers: Excessive tweet warning! Tonight is #EMchat :) 9-10 EST
  2. RESOURCE: Use of #CRM in #HigherEd – It’s not strictly for enrollment management! http://ow.ly/7xbxG #EMchat
  3. Welcome! I'm Jennielle & I'm moderating tonight :) @AlexMWilliams_ & I are SO glad you're here! #EMchat Topic: #CRM in Enrollment Mgmt
  4. @karenafull Yes, thank you @Intelliworks for the link on #CRM adoption...right along the lines of our #EMchat tonight! PERFECT!
  5. @jhiscock Hey Jillian! One of our most loyal #EMchat! Love seeing you every week!
  6. I also should have said Dan, AD in admissions for @BU_Tweets, Boston, MA #EMchat
  7. @HigherEdGirl Very glad to be here! May do more lurking than tweeting..but we will see!! #EMchat
  8. Got it :) RT @HigherEdGirl Quick definition tweet: #CRM stands for Customer Relationship Management #EMchat means Enrollment Management chat
  9. Q1: What difficulties have you encountered in attempting to integrate #CRM across different departments? #EMchat
  10. A1: We use a different #CRM in Admission than the rest of campus. #fail #emchat
  11. @AlexMWilliams_ Yes...we are currently using Recruitment Plus...but moving to Slate soon. Rest of campus uses Banner. #emchat
  12. RT @HigherEdGirl: @jhiscock @AlexMWilliams_ I used to be on banner ... do have a #CRM plugin? Yes, we looked at it. Too expensive. #emchat
  13. @karenafull @jhiscock @AlexMWilliams_ That's Banner's story Too expensive & HORRIBLE. I hated Banner. ... not made for small schools #EMchat
  14. A1: my biggest difficulty has always been buy-in& that CRMs arent built for all depts.They work for my dept.but others, not so much #EMchat
  15. A1: Different business processes & priorities make cross department collaboration tough. Often a strategic challenge not tech. #emchat

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Alex Williams

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