#WinningService for the Connected Customer: A Social Think Tank hosted by Dell
On June 25th, 2012, customer service experts and industry leaders came together at the W Hotel in Austin to discuss the challenges, opportunities and future of customer service and support. Conversations, perspectives and outcomes are storified below.
- A recording of the livestream can be viewed here:
Customer Support Think Tank led by 3rd party moderator Jackie Huba, author and Church of the Customer blogger.
Morning discussion 1: Social media as a Support Channel
- From Emily Yellin: There are 3 primary ways customer service can go wrong:1- Misinformation2- Lack of authority3- Support agent doesn't care